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Kyle Scholl, Mfa is listed as Customer Success Manager - Customer Retention Specialist - To keep a customer demands as much skill as to win one. at 2U, a company with 3258 employees, based in Denver, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Kyle Scholl, Mfa.
Kyle Scholl, Mfa previously worked as Customer Success Manager at 2U and Customer Support Advisor II at 2U. Kyle Scholl, Mfa holds Master Of Fine Arts (Mfa), Acting from University Of Hawaii At Manoa.
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I am an outcome-driven professional with a demonstrated history of white-glove customer service, first-class account & relationship management, and onboarding and retention expertise. With a natural instinct for understanding client needs, I pride myself on becoming an expert on my products, ensuring customers know they are receiving the highest level care. By making myself available and approaching every conversation with a solution-oriented mindset, I build trust with my clients, leaving them feeling valued, honored, and cared for. I am a servant leader with three years of experience working in a SaaS environment. I thrive on smashing lofty goals and fostering positive results through strong relationships. As a Customer Success Manager at 2U/EdX, I manage over 250 accounts worth $7M in yearly revenue. I am deeply committed to ensuring customer satisfaction, retention, risk mitigation, and mastery in all that I do. This is demonstrated by my remarkable net promoter scores and consistently high retention rate. My acute eye for details and innate inclination for systems and organization enable me to identify and act on areas of opportunity, utilizing a strategic, analytical, yet personable approach. Despite managing a large portfolio, my impeccable note-taking, organizational skills, and operational acumen ensure that every customer feels like my top priority. My focus is on transforming satisfied clients into loyal ones.While earning my Master's Degree in Theatrical Performance, I honed skills that extend far beyond the stage, including mastery in communication, a perceptive understanding of people, adaptability, and the ability to employ various tactics tailored to different personality types. These proficiencies not only enhanced my theatrical performances but also serve as valuable assets in navigating diverse professional environmentsToday, I host a monthly Executive Presence meeting for teams across multiple portfolios within the company and recently spearheaded a new retention strategy initiative as part of completing my Advanced Coaching Certification. With a combined 10 years of teaching experience and a true educator at heart, I leverage my presentation, facilitation, public speaking, and mentoring skills to empower team members, customers, and stakeholders alike.Outside of work, I can be found practicing yoga, interpreting the stars, and spending time in nature with my partner and our two French bulldogs.
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- Oversee 250 + customer accounts worth $7M in yearly revenue.- Continuously boosting customer satisfaction evaluated by my consistent world class NPS score of 72.- Utilize project management skills and G-Suite tools to manage portfolios, streamline communication, and enhance service quality.- Developed and implemented strategic plans for SaaS product.
Remote
Denver, Colorado, United States
- Autonomously managed daily operations of multiple large scale renovation projects, including overseeing construction for real estate properties and ensuring on time and budget conciouse completion. - Managed company and executive calendars, scheduled meeting, appointments and travel accommodations.- Facilitated executive level conversations and problem.
Thornton, Colorado, United States
- Designed and facilitated group yoga classes for private retreats and corporate wellness events, leveraging 10 years of teaching experience.- Observe participants and provide them with constructive feedback of corrective measures necessary for skill improvement.
Boulder County, Colorado, United States
- Developed curriculum and instructional tools for theatre-based classes.- Managed production teams, cultivating a collaborative environment and a team atmosphere while ensuring projects were completed on time and within budget.- Execution of high quality musical theatre productions.- Conducted professional communication with children and parents.
Eugene, Oregon, United States
Headshots and demo reels located at IMDb and Backstage profiles:http://www.imdb.me/kyleschollhttp://www.backstage.com/kylescholl
Honolulu, Hawaii, United States
- Provided resources and support for Masters Candidates with thesis papers and dissertations.- Demonstrated patience and exceptional customer service skills in a complex academic environment.- Taught theatre courses across all undergraduate levels.- Developed and assessed educational content, emphasizing concise lesson plans and efficient assignment grading.
Honolulu, Hawaii
Volunteered for a pilot program between the Nursing Department and the Drama Department. We portrayed patients in simulated medical situations to give the nursing students practical experience. Through the success of this volunteer effort, the Nursing Department funded two new graduate assistant positions in the Theatre Department focused on this.
Honolulu, Hawaii
Responsible for teaching 200-level and 400-level Theatre courses at the University of Hawaii at Manoa. Developed weekly lesson plans, gave lectures, managed the classroom, graded assignments, and demonstrated acting techniques.
Honolulu, Hawaii
Aided in supplying research materials and information for thesis papers and dissertations. Answered phones and directed questions. Position required patience and good communication skills.
Houston, Texas Area
Organized costume closet and director's office, typed and filed paperwork, answered and directed calls, directed internet research on various topics, designed and made flyers.
Houston, Texas Area
Instructed children ages 4-13 in theatre based classes and directed children in musical theatre plays. Responsible for casting, costume design and acquisition, set design, music acquisition, acting instruction, directing, communication with children and parents, play execution, and staying within a budget. Instructed as many as 36 children at any given time.
Houston, Texas Area
Responsible for designing curriculum and instructing students. Maintained time effective schedule and budget.
Other employees you can reach at 2u.com. View company contacts for 3258 employees →
Seung Lee
Colleague at 2U
United States, United States
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AG
Amye Garcia
Colleague at 2U
El Cajon, California, United States, United States
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CP
Courtney Phelps
Colleague at 2U
Greater Orlando, United States
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KF
Keaghna Fagan
Colleague at 2U
Columbia, Maryland, United States, United States
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LG
Leslie Gansel
Colleague at 2U
West Palm Beach, Florida, United States, United States
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IW
Ikamva Wealth Holdings
Colleague at 2U
Johannesburg, Gauteng, South Africa, South Africa
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DF
Danielle Fox Maxin
Colleague at 2U
Ashburn, Virginia, United States, United States
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NT
Nate Treffeisen
Colleague at 2U
Washington, District Of Columbia, United States, United States
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NT
Nicholas Tahani
Colleague at 2U
San Francisco Bay Area, United States
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AC
Angélique Chiffot
Colleague at 2U
Marseille, Provence-Alpes-Côte d'Azur, France, France
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Activities and Societies: Vice President of Sigma Sigma Sigma National Sorority (Eta Omicron Chapter), Active member of Alpha Psi Omega.
Quick answers generated from the profile data available on this page.
Kyle Scholl, Mfa works for 2U.
Kyle Scholl, Mfa is listed as Customer Success Manager - Customer Retention Specialist - To keep a customer demands as much skill as to win one. at 2U.
Kyle Scholl, Mfa is based in Denver, Colorado, United States while working with 2U.
Kyle Scholl, Mfa has worked for 2U, Urban Habitats, Haute Yoga Colorado, Rocky Mountain Theatre For Kids, and Freelance.
Kyle Scholl, Mfa's colleagues at 2U include Seung Lee, Amye Garcia, Courtney Phelps, Keaghna Fagan, and Leslie Gansel.
You can use AeroLeads to view verified contact signals for Kyle Scholl, Mfa at 2U, including work email, phone, and LinkedIn data when available.
Kyle Scholl, Mfa holds Master Of Fine Arts (Mfa), Acting from University Of Hawaii At Manoa.
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