Kyle Scholl, Mfa Email & Phone Number

- Oversee 250 + customer accounts worth $7M in yearly revenue.- Continuously boosting customer satisfaction evaluated by my consistent world class NPS score of 72.- Utilize project management skills and G-Suite tools to manage portfolios, streamline communication, and enhance service quality.- Developed and implemented strategic plans for SaaS product adoption, leading to increased customer engagement.- Leverage Technology Platform expertise to implement solutions for complex… Show more - Oversee 250 + customer accounts worth $7M in yearly revenue.- Continuously boosting customer satisfaction evaluated by my consistent world class NPS score of 72.- Utilize project management skills and G-Suite tools to manage portfolios, streamline communication, and enhance service quality.- Developed and implemented strategic plans for SaaS product adoption, leading to increased customer engagement.- Leverage Technology Platform expertise to implement solutions for complex client issues, ensuring business continuity and reducing error rates in a timely manner.- Demonstrates a strong track record of building lasting customer relationships and proven ability to anticipate customer needs, boosting quarterly retention upwards from 72.5% to 90.4%.- Relentlessly finding new ways to provide value to customers.- Facilitate thorough client onboarding processes both in a large webinar format as well as on a 1:1 basis to ensure each client's unique needs are addressed.- Championed a culture of Organizational Excellence within the customer success team by facilitating team wide executive presence team trainings, resulting in improved team collaboration and moral.- Analyze program and student data to accurately forecast credit pacing and revenue projections.- Communicate effectively with stakeholders and present regular updates on program deliverables, creating a strong sense of partnership and trust amongst stakeholders.- Collaborate with cross-functional teams utilizing key insights to analyzed product feedback from customers to improve user experience and satisfaction.- Applied knowledge of psychology and coaching methodologies to understand customer behavior and improve client interactions.- Leverage strong Client Relationships to upsell products and increase company revenue.- Confident managing time in high-pressure situations with an optimistic outlook, displaying strong resilience and a solution oriented mind set. Show less

Remote

Remote

Denver, Colorado, United States

- Autonomously managed daily operations of multiple large scale renovation projects, including overseeing construction for real estate properties and ensuring on time and budget conciouse completion. - Managed company and executive calendars, scheduled meeting, appointments and travel accommodations.- Facilitated executive level conversations and problem solving between contractors and stakeholders.- Conducted process improvement initiatives and documentation creation. -… Show more - Autonomously managed daily operations of multiple large scale renovation projects, including overseeing construction for real estate properties and ensuring on time and budget conciouse completion. - Managed company and executive calendars, scheduled meeting, appointments and travel accommodations.- Facilitated executive level conversations and problem solving between contractors and stakeholders.- Conducted process improvement initiatives and documentation creation. - Supported back-end operations for Amazon Seller Central ensuring smooth operations of the platform. - Proficient in MS Office and Google Workspace programs as well as Canva graphic creation for administrative tasks and social media management.- Monitored and maintained company facilities to ensure a safe, secure and up to code working environment for all employees. Show less

Thornton, Colorado, United States

- Designed and facilitated group yoga classes for private retreats and corporate wellness events, leveraging 10 years of teaching experience.- Observe participants and provide them with constructive feedback of corrective measures necessary for skill improvement.

Boulder County, Colorado, United States

- Developed curriculum and instructional tools for theatre-based classes.- Managed production teams, cultivating a collaborative environment and a team atmosphere while ensuring projects were completed on time and within budget.- Execution of high quality musical theatre productions.- Conducted professional communication with children and parents, maintaining tactful interactions and positive working relationships in, what can be, a fragile environment.

Eugene, Oregon, United States

Headshots and demo reels located at IMDb and Backstage profiles:http://www.imdb.me/kyleschollhttp://www.backstage.com/kylescholl

Honolulu, Hawaii, United States

- Provided resources and support for Masters Candidates with thesis papers and dissertations.- Demonstrated patience and exceptional customer service skills in a complex academic environment.- Taught theatre courses across all undergraduate levels.- Developed and assessed educational content, emphasizing concise lesson plans and efficient assignment grading.

Honolulu, Hawaii

Volunteered for a pilot program between the Nursing Department and the Drama Department. We portrayed patients in simulated medical situations to give the nursing students practical experience. Through the success of this volunteer effort, the Nursing Department funded two new graduate assistant positions in the Theatre Department focused on this collaboration effort. I received one of these graduate assistant positions. The link below describes the program and a small example of my… Show more Volunteered for a pilot program between the Nursing Department and the Drama Department. We portrayed patients in simulated medical situations to give the nursing students practical experience. Through the success of this volunteer effort, the Nursing Department funded two new graduate assistant positions in the Theatre Department focused on this collaboration effort. I received one of these graduate assistant positions. The link below describes the program and a small example of my contribution. Show less

Honolulu, Hawaii

Responsible for teaching 200-level and 400-level Theatre courses at the University of Hawaii at Manoa. Developed weekly lesson plans, gave lectures, managed the classroom, graded assignments, and demonstrated acting techniques.

Honolulu, Hawaii

Aided in supplying research materials and information for thesis papers and dissertations. Answered phones and directed questions. Position required patience and good communication skills.

Houston, Texas Area

Organized costume closet and director's office, typed and filed paperwork, answered and directed calls, directed internet research on various topics, designed and made flyers.

Houston, Texas Area

Instructed children ages 4-13 in theatre based classes and directed children in musical theatre plays. Responsible for casting, costume design and acquisition, set design, music acquisition, acting instruction, directing, communication with children and parents, play execution, and staying within a budget. Instructed as many as 36 children at any given time.

Houston, Texas Area

Responsible for designing curriculum and instructing students. Maintained time effective schedule and budget.

Master Of Fine Arts (Mfa), Acting

Certificate Of Advanced Study, Project Management

Bachelor Of Fine Arts (Bfa), Acting And Directing, Summa Cum Laude

Activities and Societies: Vice President of Sigma Sigma Sigma National Sorority (Eta Omicron Chapter), Active member of Alpha Psi Omega.

Theatre