Kyle Schudy Email & Phone Number

Kansas City Metropolitan Area

• Visit our Tommy's Express locations in the Kansas City metro area, Manhattan, KS, and NW AR, for outstanding car wash & care services. Powered by industry leading technology and decades of experience and planning.
• Three of my six sites are in the top 25 (of 200+ locations) in revenue, volume, and/or club membership.
• Five of six sites are above the average cohort performance metric for revenue, volume, and/or club membership. Show less

Kansas City, Missouri Area

As the People Operations Manager at CommLink/PG Technology, I played a pivotal role in enhancing the organization's human resources through strategic planning and implementation. I managed onboarding, professional development, and succession planning for staff, ensuring a seamless transition for new hires and ongoing growth opportunities for existing.

Overland Park, KS

Manage customer experience initiatives for the Sprint Flex team, a hybrid between leasing and installment billing, which radically simplified the purchase experience for customers. Act as a Leasing SME for field-focused programs/projects that improve the leasing experience by educating internal partners and external customers, developing training programs.

Kansas City, Missouri Area

• Successfully established and led team of Customer Experience/Account representatives and managed the customer experience.
• Strengthened customer loyalty by driving consistencies across company and franchise units and orchestrating the customer experience through original initiatives.
• Developed and executed programs in company units and franchise partners through change & process management, training implementation and subject matter material development.
• Responsible for… Show more
• Responsible for developing inaugural franchise documentation for tactical alliances; included the management and oversight of contract negotiations & RFPs.
• Developed metrics, KPIs and BPIs to encourage performance improvement, effectiveness & efficiency.

Kansas City, Missouri Area

• COMMLINK/PG TECHNOLOGY, Lenexa, KS (www.commlinktech.com)
• Developed and orchestrated recruitment efforts and training materials.
• Recruited from Sprint to return as full-time employee (11/18)CREATIVE CONSUMER CONCEPTS (C3), Overland Park, KS (www.c3brandmarketing.com)
• Partnered with and presented digital solutions and mobile customer engagement marketing platforms to national accounts, including Quick and Fast Service Restaurants Applebee’s, Arby’s, and Perkins… Show more.
• Partnered with and presented digital solutions and mobile customer engagement marketing platforms to national accounts, including Quick and Fast Service Restaurants Applebee’s, Arby’s, and Perkins. se²/SECURITY BENEFIT.
• Oversaw the development of internal workforce planning processes & procedures, vendor selection and management, and ongoing analysis and updates to executives.hr-haven, inc., Overland Park, KS (www.hr-haven.com)

Kansas City, Missouri Area

• (Accepted Voluntary Severance Offer) As Program & Project Manager, developed strategic direction and operational processes for 10,000+ company and franchise offices and over 120,000 associates for the following.
• Owned the Tax Professional Finder (TPF) consumer-facing online website, which allowed users to review and select tax professionals and subsequently schedule appointments.
• Introduced appointment scheduling capabilities through Call Center by leveraging TPF program (resulted in a 12% increase in tax prep appointments over prior year).Integral member of the Client Expertise Team that was.
• Direct responsibility for overseeing complete redesign of the $18M Send-A-Friend (SAF) client referral program, the $2M Tax Talks community relations & client education program, and the BYCB (Build Your Client Base).
• SAF redesign resulted in a record number of client recommendations for the FY08 & FY09 programs: 1.2M new clients and total program ROI rose 8.3% during two-year period
• BYCB marketing campaign and training resulted in 183,000 incremental new clients for FY09.As Project Manager on the Tax Professional Experience Team led the program to redesign the tax professional interview process.

Managed all aspects of the employment process for departments within World Headquarters and Call Center, focusing on the recruitment for Tax Operations, National Operations, and field positions. Functioned as primary relationship manager with HRB business units. Collaborated with all levels of staff, including senior staff members and directors throughout.

Kansas City, Missouri Area

Proactively marketed, recruited and evaluated qualified applicants for IT and digital opportunities from a diverse and passive candidate base. Developed recruiting marketing materials (including promotional giveaways, brochures, and a CD-ROM for prospective employees), and led efforts at the collegiate level and at professional trade shows and job fairs..

Bachelor Of Arts

Education record