Kyle Schudy Email & Phone Number

Kansas City Metropolitan Area

Visit our Tommy's Express locations in the Kansas City metro area, Manhattan, KS, and NW AR, for outstanding car wash & care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before!In my role as VP Retail Operations at Meyer Companies, Inc. - Tommy's Express Carwash, I oversee operations at six locations, ensuring top-notch customer service… Show more Visit our Tommy's Express locations in the Kansas City metro area, Manhattan, KS, and NW AR, for outstanding car wash & care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before!In my role as VP Retail Operations at Meyer Companies, Inc. - Tommy's Express Carwash, I oversee operations at six locations, ensuring top-notch customer service, personnel leadership and development, and superior car wash services. Utilizing cutting-edge technology, I lead the regional and site management teams to deliver exceptional car care experiences for our customers.Three of my six sites are in the top 25 (of 200+ locations) in revenue, volume, and/or club membership.Five of six sites are above the average cohort performance metric for revenue, volume, and/or club membership.• Three of my six sites are in the top 25 (of 200+ locations) in revenue, volume, and/or club membership.• Five of six sites are above the average cohort performance metric for revenue, volume, and/or club membership. Show less

Kansas City, Missouri Area

As the People Operations Manager at CommLink/PG Technology, I played a pivotal role in enhancing the organization's human resources through strategic planning and implementation. I managed onboarding, professional development, and succession planning for staff, ensuring a seamless transition for new hires and ongoing growth opportunities for existing employees. Additionally, I administered employee benefits programs, conducted job evaluations, and recommended pay structure revisions to support… Show more As the People Operations Manager at CommLink/PG Technology, I played a pivotal role in enhancing the organization's human resources through strategic planning and implementation. I managed onboarding, professional development, and succession planning for staff, ensuring a seamless transition for new hires and ongoing growth opportunities for existing employees. Additionally, I administered employee benefits programs, conducted job evaluations, and recommended pay structure revisions to support the organization's growth and employee satisfaction. Show less

Overland Park, Ks

Manage customer experience initiatives for the Sprint Flex team, a hybrid between leasing and installment billing, which radically simplified the purchase experience for customers. Act as a Leasing SME for field-focused programs/projects that improve the leasing experience by educating internal partners and external customers, developing training programs, and simplifying messaging.

Kansas City, Missouri Area

• Successfully established and led team of Customer Experience/Account representatives and managed the customer experience. • Strengthened customer loyalty by driving consistencies across company and franchise units and orchestrating the customer experience through original initiatives. • Developed and executed programs in company units and franchise partners through change & process management, training implementation and subject matter material development.• Responsible for… Show more • Successfully established and led team of Customer Experience/Account representatives and managed the customer experience. • Strengthened customer loyalty by driving consistencies across company and franchise units and orchestrating the customer experience through original initiatives. • Developed and executed programs in company units and franchise partners through change & process management, training implementation and subject matter material development.• Responsible for developing inaugural franchise documentation for tactical alliances; included the management and oversight of contract negotiations & RFPs.• Developed metrics, KPIs and BPIs to encourage performance improvement, effectiveness & efficiency.• Drove brand recognition through strategic development of promotional materials and web and social media marketing campaigns.• Executed operational HR procedures as acting Generalist through process management, subject matter material development and training, and staffing/recruiting efforts. Show less

Kansas City, Missouri Area

COMMLINK/PG TECHNOLOGY, Lenexa, KS (www.commlinktech.com)• Developed and orchestrated recruitment efforts and training materials. • Recruited from Sprint to return as full-time employee (11/18)CREATIVE CONSUMER CONCEPTS (C3), Overland Park, KS (www.c3brandmarketing.com) • Partnered with and presented digital solutions and mobile customer engagement marketing platforms to national accounts, including Quick and Fast Service Restaurants Applebee’s, Arby’s, and Perkins… Show more COMMLINK/PG TECHNOLOGY, Lenexa, KS (www.commlinktech.com)• Developed and orchestrated recruitment efforts and training materials. • Recruited from Sprint to return as full-time employee (11/18)CREATIVE CONSUMER CONCEPTS (C3), Overland Park, KS (www.c3brandmarketing.com) • Partnered with and presented digital solutions and mobile customer engagement marketing platforms to national accounts, including Quick and Fast Service Restaurants Applebee’s, Arby’s, and Perkins. se²/SECURITY BENEFIT GROUP, Topeka, KS (www.se2.com) • Oversaw the development of internal workforce planning processes & procedures, vendor selection and management, and ongoing analysis and updates to executives.hr-haven, inc., Overland Park, KS (www.hr-haven.com) • Responsible for fostering client relationships with external partners and executing human resource functions, focusing on pro-active recruitment efforts and staff development. Show less

Kansas City, Missouri Area

(Accepted Voluntary Severance Offer) As Program & Project Manager, developed strategic direction and operational processes for 10,000+ company and franchise offices and over 120,000 associates for the following programs:Managed and directed the Client Contact initiative and the strategy that encompassed the development and marketing surrounding the manner in which retail clients were contacted; instituted first-time tactics that led to the program generating an estimated $7.6M in… Show more (Accepted Voluntary Severance Offer) As Program & Project Manager, developed strategic direction and operational processes for 10,000+ company and franchise offices and over 120,000 associates for the following programs:Managed and directed the Client Contact initiative and the strategy that encompassed the development and marketing surrounding the manner in which retail clients were contacted; instituted first-time tactics that led to the program generating an estimated $7.6M in incremental program margin YOY in 2011 and $7.9M in 2012.Program Manager on the Client Experience Team responsible for defining the new client strategy for company-owned and franchisees, which focused on customer support to relieve the stress of tax prep:• Owned the Tax Professional Finder (TPF) consumer-facing online website, which allowed users to review and select tax professionals and subsequently schedule appointments.• Introduced appointment scheduling capabilities through Call Center by leveraging TPF program (resulted in a 12% increase in tax prep appointments over prior year).Integral member of the Client Expertise Team that was directly responsible for revitalizing the company’s expertise (higher income) client market. • Direct responsibility for overseeing complete redesign of the $18M Send-A-Friend (SAF) client referral program, the $2M Tax Talks community relations & client education program, and the BYCB (Build Your Client Base) program. • SAF redesign resulted in a record number of client recommendations for the FY08 & FY09 programs: 1.2M new clients and total program ROI rose 8.3% during two-year period• BYCB marketing campaign and training resulted in 183,000 incremental new clients for FY09.As Project Manager on the Tax Professional Experience Team led the program to redesign the tax professional interview process, which allowed field leaders to selectively assess candidates through behavior-based interviews. Show less

Managed all aspects of the employment process for departments within World Headquarters and Call Center, focusing on the recruitment for Tax Operations, National Operations, and field positions. Functioned as primary relationship manager with HRB business units. Collaborated with all levels of staff, including senior staff members and directors throughout the organization. Managed full-time and seasonal staff of four for the recruitment process for Service/Call Center operations, along… Show more Managed all aspects of the employment process for departments within World Headquarters and Call Center, focusing on the recruitment for Tax Operations, National Operations, and field positions. Functioned as primary relationship manager with HRB business units. Collaborated with all levels of staff, including senior staff members and directors throughout the organization. Managed full-time and seasonal staff of four for the recruitment process for Service/Call Center operations, along with vendor management responsibilities. Recruit, interview and evaluate for 400+ seasonal call-center positions.Developed, implemented and managed collegiate recruiting activities for business units, successfully designed and implemented the H&R Block intern program. Developed marketing collateral for field and corporate positions, including candidate brochures, pamphlets, and folders, utilized for educating potential associates on the various opportunities offered by HRB. Show less

Kansas City, Missouri Area

Proactively marketed, recruited and evaluated qualified applicants for IT and digital opportunities from a diverse and passive candidate base. Developed recruiting marketing materials (including promotional giveaways, brochures, and a CD-ROM for prospective employees), and led efforts at the collegiate level and at professional trade shows and job fairs. Tracked effectiveness of promotional campaigns and oversaw marketing functions to candidates that included: direct mailings… Show more Proactively marketed, recruited and evaluated qualified applicants for IT and digital opportunities from a diverse and passive candidate base. Developed recruiting marketing materials (including promotional giveaways, brochures, and a CD-ROM for prospective employees), and led efforts at the collegiate level and at professional trade shows and job fairs. Tracked effectiveness of promotional campaigns and oversaw marketing functions to candidates that included: direct mailings, press releases, Internet and print advertising. Show less

Bachelor Of Arts

Education record