Kyle Shen Email & Phone Number

Rockville, Maryland

Work as volunteer for IT projects at CCACC - non-profit community service organization.Lead in library computerization project and check-out, check-in, add, search books and DVDs.Use Windows Live Movie Maker to create video and audio files from digital photos.Troubleshoot and learn to operate audio-video equipment.Create network and server rack diagram using Microsoft Visio.

Northern Virginia

Provided technical support for over 70 users in NRM (Nature Resouce Management) Project for USDA, Forest Service.Searched and found a solution for remotely setting up contractor's computer by modifying VPN settings, it resulted in saving contractor's trip and time (3 hours at least) from Herndon/Reston office to USDA, Forest Service Rosslyn/DC office for PC setup. This saved the client roughly $25,000 over a one year time period.Collected and disinfected used but in good condition headsets after government upgraded telephone to VoIP softphone for coworkers/contractors for seeing them to hold telephone handsets by hands or necks for long conference calls. This not only relieved colleagues' tight sore neck problems, but also saved client (USDA, Forest Service) over $4,000. Troubleshot Active Directory, VPN, network, Outlook and Lotus Notes email problems.Purchased, installed, and configured hardware, software and peripherals.Troubleshot projectors, monitors, printers, copiers, scanners, fax machine and other devices.Tracked and maintained IT equipment and software inventory.

Fairfax, Virginia

Provided timely, professional, and accurate responses to clients who submit a request/question.Provided technical support for USDA, Forest Service Infra/I-Web Project management and contractors.Administrated Dell PowerEdge 4300 and 4400 Servers to deliver fast reliable service for standard file services, web support, security, system tools and automated administrative tasks.

Arlington, Texas

Developed Web applications using Visual Basic, VBScript, HTML, Visual InterDev, ASP and SQL Server database for a law firm's mortgage loan enterprise environments.Coordinated application development activities with database management and end user groups.Analyzed user requirements and business process. Implemented any process revisions required to meet the needs of end users.

Terrell, Texas

Created Printroom Log program (simulating library's check-out/check-in system) using Visual Basic and developed database query to manipulate architectural drawing records in SQL Server and print the report through Crystal Report.Built 3-tier data access application with user-tier Visual Basic front-end, business rules in the middle tier and data tier in the back-end SQL Server database.Implemented data conversion from UNIX Smart Database to SQL database through ASCII file and Access database.