SMB IT Managed Service Provider

• Carrying out remote project management activities for regional and remote customers.• Architecting project and operations management software solutions for numerous SMB & Fortune 500 companies • Growing relationships through continuous consulting, and virtual & onsite training sessions.• Built a well-received website, KyleMcFarlin.com, to position offerings.

• Ran the Professional Services arm of Mindjet with a focus on the MindManager product. Delivered sophisticated Ideation, Knowledge Management, Operations Management, Process Management and Product Design solutions to clients in market verticals including but not limited to Financial Services, Energy, Infrastructure, Consumer Products, Government, Software and Technology. Noteworthy client implementations included but were not limited to Chrysler, Siemens, Allergan, Cap Group, AbbVie, Boeing, Western Digital, Domtar, Mitre, and Verizon. Was able to succeed in the role in a challenging, fun environment.• Successfully created and delivered refined customer demonstrations virtually and onsite in the sales engineer role for the MindManager product within the company. All indicated solution types and market verticals in bullet number one were under my purview.• Provided customer and technical support on a constant basis. While it was not an originally scoped part of my responsibilities, the support departments came to rely on me to assist with challenging, nuanced questions.• Generated the majority of web video marketing materials. They were well-received and continue to accrue views and likes on YouTube (see example link below)• Efforts in Professional Services, Sales Engineering, Customer Support and Web Marketing directly contributed to the successful acquisition of the MindManager product by Corel in 2016.• Note: Role was virtual with occasional travel.

Optwize, Inc. is a leading international Business Intelligence and Knowledge Process Outsourcing (KPO) service provider headquartered in the US with offices worldwide.

*Over 200 hours of virtual training & consulting time and 50 hours of onsite training & consulting time with Fortune 500 clients.*Consultative sales process allowed me to bring in company's largest client, Coca-Cola. Grew relationship through continous consulting, and virtual & onsite training sessions.*Coached high level teams and individuals in visual software implementation, strategic management and operations.*Worked with resellers and partners to market and increase visibility of software offerings.*Built US & international consulting business.