NextRivet is focused on turning theoretical innovation concepts into tangible, results-driven initiatives for malls/retailers, real estate developers, airports and PropTech startups.

OneMarket develops products that facilitate collaboration with retailers, brands, and partners to implement SaaS technologies making post-purchase engagement and activities a two-way conversation using messaging platforms, chatbots and NLP.* Managing the Customer Success group, as well as the global onboarding and technical integration team (sales engineers )* Created and managed the entire client lifecycle process responsible for onboarding, product adoption, renewal and expansion.* Managed renewal and upsell business with leading retailers including Nordstrom, Guess, Pandora and Marks & Spencer.* Established successful partnerships with leading mall operators including Macerich, Taubman, GGP, Cadillac Fairview and Unibail-Rodamco-Westfield resulting in a baseline NPS score of +50.* Acted as main executive point-of-contact with current customer Westfield during OneMarket’s $200M spinoff* Accurately forecasted and drove operational Customer Success metrics.* Negotiated contracts accounting for $1M in new business and facilitating OneMarket’s business into airport retail. Managed the partnership with Unibail-Rodamco Westfield Airports, HMSHost and SSP at Los Angeles International Airport* Coordinated with our partners two closed technology platform pilots with Google and Facebook

Founding member of Westfield Labs, a digital innovation lab within the The Westfield Group focused on innovating the retail ecosystem by leveraging the social, mobile and digital market opportunities that converge the digital shopper with the physical world.* Named a Fast Company Top 100 Innovative Company* Hired, developed, and enabled high performance global (Australia, UK and US) account management and customer success team with renewal revenue of $25m+ per year.* Exceeded upsell and new revenue targets each year ranging in new business of $2-$5M each year.* Built the product marketing function group and successfully launched three global frictionless parking solutions integrating multiple vendors across our platform and portfolio generating over $10M in annual revenue.

Part of two-person sports business development unit responsible for the development of content, evaluation and negotiation of partnerships with strategic domestic and international sports rights holders for the #1 live video platform in the world at the time.* Develop content, evaluate and negotiate partnerships with strategic domestic and international sports rights holders.* Negotiated key partnerships with domestic sports rights holders including the NBA, NFL, Lebron James, Showtime Boxing and more. * Secured international broadcasts for Rugby World 7’s, IEC and global broadcast of the Olympic torch lighting.

Led a staff of eight employees comprised of marketing, digital marketing, eCRM and creative services tasked with executing the marketing efforts from creation to execution of all collateral materials across all mediums. * Earned the organization two nationally acclaimed awards and was recognized as an industry leader and instrumental in leading the Warriors expansion into social media and mobile.* Developed marketing campaigns that resulted in 90%+ renewal rate of season tickets for three consecutive seasons for $50m - $70m per year in revenue an organizational high at the time.* Orchestrated the organizational direction into the overall brand message ensuring that there is consistency externally throughout digital, e-mail, print, in-arena, radio, social media, and television.* Created the first marketing and gameday internship program managing over 20 interns for college marketing credit across Bay Area colleges.

* Responsible for developing numerous foundational digital features for the organization including a complete redesign of the website and publishing platform, digital app and in-arena digital personalization, online season ticket management system; online registration and payment for partial plans, digital payments for basketball camps and auctions, and new e-commerce merchandise store.

Served as the primary department writer/editor of publications and represented the organization as one of the primary media contacts and spokespeople.