Kyle Silver Email & Phone Number

Analyzed, developed and implemented client specific strategies by reviewing financial documents, group applications and creating internal account team meetings to tailor design to group needs. Led client meetings addressing operational concerns and efficiencies by leveraging strong interpersonal skills and cooperative problems solving. Collaborated cross-functionally streamlining processes and efficiencies by identifying process bottlenecks, implementing updates to internal monitoring process/Jira tickets, and streamlining SOP workflows to enhance operational/implementation efficiency. Captured information to build administrative set-ups and open enrollment materials including customized interactive ‘JoinSurest’ website allowing clients to search co-pays and network physicians. Managed documentation of policy agreements, disseminating information, addressing client concerns and ensuring state regulatory compliance

Orlando, Florida, United States

Audited complex insured, self-pay and health-share accounts exceeding revenue cycle benchmarks. Proactively mentoring a team of remote associates that exceeded goals for: revenue cycle, productivity, collection and multichannel communication inquiries. Negotiated with third party insurers to retain or release client authorizations for hospital encounters within HIPAA requirements

Orlando, Florida, United States

Audited insured and self-pay accounts exceeding hospital benchmarks. Designed and implemented training materials standardizing working practices for self-pay procedures and creating OneNote manuals. On-boarded and mentored new staff to meet performance standards of 50 accounts per day, 95% client satisfaction enabling an increase in the monthly revenue collection goal

Orlando, Florida, United States

Listened to client concerns and facilitated solutions as a liaison between patient, insurance and health care provider. Ordered medical supplies and devices within budget constraints. Provided support to clients to improve quality of life by overseeing daily schedules and tracking clients health information.

Shadowed experienced dentist. Gained insight into patient consultations, treatment planning, and communication skills. Gained hands-on experience with dental instruments, sterilization procedures, and patient care protocols. Acquired knowledge of dental office operations, patient management, and the importance of maintaining professional relationships.

Orlando, Florida, United States

Specialized in Biology and Chemistry. Increased understanding of material and grade point average. Coordinated student’s future semester and study schedules. Worked on individual’s professional development for graduate school