Kyle Stark Email & Phone Number

Chicago, IL, US

• Responsible for creating and chairing the application modernization TMO & leading the strategic vision, management, and service improvement for multiple of ITSM and Agile based Application Support operations. Directly.
• Increased operational maturity 3 levels by creating best practice based operational models as well as creating and governing SLAs & KPIs.
• Significantly improved DevOps KPIs through creating the strategy and overseeing the execution of fully automated CI/CD/CT pipelines.
• Reduced I&O costs and on-prem server footprint by 16% by creating and chairing the Application Modernization TMO in phase 1; set later phase strategy for 100% elimination of Data Center footprint.
• Improved global website performance 3-fold increasing SEO results by driving re-architecture and engineering initiatives.
• Optimized cloud costs resulting in a 25% monthly cost savings and reaching over 60% under budget through various techniques such as right-sizing, data management, and re-architecture.

St. Louis, Missouri, US

• (Converted through Strategic Staffing Solutions)Responsible for leading the design, implementation, globalization, governance, and continual improvement of multiple ITIL, Agile, and DevOps best practice frameworks.
• Reduced service interruptions by 90% and decreased outage durations by 94% by building and operating multiple ITIL & ITSM functions such as Major Incident, Problem, Event, and Availability Management.
• Minimized impact and reduced time to restore by steering and influencing high performing engineers and developers in multiple disciplines and areas of expertise during unplanned service interruptions.
• Increased outage and overall performance visibility by 95% to executive IT and Business leadership and stakeholders by creating, executing, and governing executive communication frameworks.
• Generated Service Improvement Plans that resulted in an increase of uptime and availability across multiple systems by 60%.
• Orchestrated growth of multiple process adoption from proof of concept to fully global.

New York, New York, US

• Navigating the complexities of one of the world’s premier financial institutions, I championed a culture of urgency and precision, understanding that every second could influence billions in assets and the trust of our.
• Critical Incident Resolution: Steered the rapid resolution of $MM IT incidents, bolstering digital infrastructure and securing a rise in uptime
• Expert Stakeholder Communication: Managed hourly updates during disruptions, ensuring clarity for IT, executives, and board members, leading to a rise in stakeholder satisfaction
• Cross-Functional Management: Collaborated with diverse IT functions onshore/offshore for smooth communication, leading initiatives across regions, enhancing efficiency
• Seamless ITIL Interactions: Forged productive collaborations with key ITIL functions such as Problem & Change Management to streamline solution implementations
• Financial Application Resilience: Enhanced the uptime of diverse financial applications across Retail Banking, Credit Cards, Mortgages, Global Consumer Banking, and Treasury and Trade Solutions

• Adapted to business needs to address a wide array of technology gaps by quickly learning then applying best practices which drastically increased total environment uptime, incident response and tightened security..
• Diagnosing, researching and resolving escalated issues for a Windows web hosting and Microsoft Gold partner that included Server 2003, Server 2008, IIS, Exchange, Windows SharePoint Services, and Moss technologies.
• Created Known Errors, Processes, and Procedures from escalated issues to enable the service desk to perform first line resolution for previously escalated issues.
• Designed, implemented, and maintained new systems and software, correcting abnormalities, and applying maintenance and feature updates to current operating and system software.
• Ensured deployments are brought into the production environment with minimum impact. Technical Profile: Infrastructure, Telephony, Exchange, Windows 2003 and 2008 Server, Networking, WAN/LAN, Cisco, Firewalls, Service.

Hanover, MD, US

• St. John's Mercy Hospital (contract through TekSystems)
• Supported +2,000 windows workstations, EMR/EHR systems, and printers for St. John's Mercy Hospital; direct support to all levels of hospital staff including executive support a
• Diagnosed, researched and resolved hospital Windows XP client, Active Directory, hardware, peripheral, and network access problems reported by phone, e-mail or ticketing system.
• Implemented new systems and software, correcting abnormalities, and applying maintenance and feature updates to current operating and system software.
• Acted as the central figure within the deployment group for performing advanced research and assisting the detection of future potential deployment problems, finding incongruence within the project by eliminating.
• Ensured the deployments are brought into the production environment with minimum impact.

Monitored and provided immediate response to detected network abnormalities.Communicated and managed system status, health of network devices, and critical applications ofNPG customers via tunnels on Cisco 831s and NetVigil monitoring software.Used technical knowledge to identify, troubleshoot, and resolve end user, physical layer, networklayer, and worked.

Hanover, MD, US

Rehabcare – Help Desk Analysis Assisted RehabCare employees with general PC, proprietary software, network, and Palm OS/Application technical problems via email, remote desktop, and phone support. Deployed new technology to RehabCare users both at Corporate and in the field. Created templates for commonly used email responses and documents on new.

US

Provided top level escalation tech support for all 321 Studios products via telephone, email, and forum support. Provided tier 3 support for software product issues and created the corresponding training manual. Managed and supervised a team of 10 while specializing in agent time development skills and logical path development.

SBC Yahoo! Dsl project – Customer Self InstallClient Facing Customer Support; consistently lead agent KPIsTroubleshot and provided resolution for DSL connectivity, no browse, and best effort general DSL/Internet/networking problems in a high volume call center, while utilizing Vantive 7 documentation and various Swbell, Ameritech, Yahoo! Simulation and.

Bachelor Of Science - Bs, Psychology

Associate Of Arts - Aa

Education record