Kyle Dougherty Email & Phone Number

Grand Rapids, Michigan, United States

Greater Grand Rapids, Michigan Area

Was in charge of a group of CRA Helpers of up to 27 agents. Was responsible for increasing both productivity and satisfaction scores.Worked directly with the CEO on difficult and time consuming cases.Routinely maintained the highest productivity in the department.Was elected as the CRA representative for the Grand Rapids office at the global CRA.

Greater Grand Rapids, Michigan Area

Answer Inbound phone calls to assist customers edit their bookings and answer questions about how to book.

Constant student and faculty interaction to complete work orders.Lead team of students to maintain the campus.

Worked as the leader of the crew of student works for the maintenance department. Was responsible for ensuring all work orders were fulfilled and all workers were properly staffed.AccomplishmentsWorked on numerous dorm refurbishment projects where all hours had to be allocated to finish the project on schedule.Was in charge of liaison between to department.

Customer service and money handling skills.Trained new employees and helped lead others to complete their jobs more effectively.

Bachelor'S Degree, International Business

I completed 3 years of an accounting major and my final year was spent on an international business major. I took classes for Data Access.

Economics

Other classes taken include Strategic Management and Principles of Management

Diploma

Highlight classes are Communications and Introductory Business.