Create video and graphic content for events and marketing to be used on multiple platforms

Completed Video Editing and Graphics for the University of Notre Dame Athletic Department

The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

Reviews, evaluates, designs, implements and maintains databases needed to administer MHS Evidence Base Order Sets. Collaborates with the clinical team with tracking, review, organization of order sets. Proficient in building, entering and maintaining documents in Excel, Access, Word, Adobe Policy Tech and Meditech. Able to administer and provide routine support for the above applications. Monitors systems for data quality, efficiency, operation and data integrity while appropriately escalating issues or problems. Assists in system analysis, design, development, documentation and configuration as well as testing and training of products as needed.

Responsible for implementing and maintaining members on all technology based products. • Accountable for the coordination of implementations for Alloya’s technology related products and services for member credit unions to ensure new product and service installations go smoothly. • Responsible for setting up new users on our internal member front end systems. • Provide ongoing support to members on technology products and services. • Will coordinate and complete all related member paperwork. • Work with the document management system to ensure that all member paperwork is scanned or uploaded and indexed into the system. • Act on the member request queue (MRM) and ensure all open tickets are handled appropriately and within established time frames. • Coordinate with other internal departments to ensure that all implementation steps are completed with accuracy and within established deadlines. • Communicate the status of all implementations to other department heads and Senior Management as needed. • Act as the technology implementations and product expert for the sales staff.

• Identify workstation software improvements and enhancements.• Train users to utilize the workstation software efficiently.• Help maintain and update desktop software operational methods and procedures.• Use of remote control tools to resolve issues for customers located outside of the corporate campus.• Build, configure, and deploy equipment for new hires. • Pick up and store equipment in a secured location following documented process.• Perform basic troubleshooting of printers, copiers, fax machines, and all-in-one units.• Support software installation, remediation, and removal.• Deploy new hardware / upgrade existing hardware (add memory, larger monitor, etc.).• Adhere to asset tracking processes

• Responsible for implementing and maintaining members on all technology based products.• Accountable for the coordination of implementations for Alloya’s technology related products and services for member credit unions to ensure new product and service installations go smoothly.• Responsible for setting up new users on our internal member front end systems.• Provide ongoing support to members on technology products and services.• Will coordinate and complete all related member paperwork.• Work with the document management system to ensure that all member paperwork is scanned or uploaded and indexed into the system. • Act on the member request queue (MRM) and ensure all open tickets are handled appropriately and within established time frames.• Coordinate with other internal departments to ensure that all implementation steps are completed with accuracy and within established deadlines.• Communicate the status of all implementations to other department heads and Senior Management as needed.• Act as the technology implementations and product expert for the sales staff.

• Deploy roughly 200 HP laptops/desktops and would like to have this technician support the current team. Main responsibilities will include PC imaging, Windows XP/7 support, troubleshooting errors, configuring PCs, and Microsoft Office 2003/2007 support along with Outlook. A vast majority of the work will be phone support utilizing Service Now as the ticketing system and the team currently supports about 1000 users enterprise wide. • 1. Windows XP/7 support 2. Microsoft office 2003/2007 support 3. Phone support experience with I Phone/Blackberry/etc

• Provide Windows desktop support for onsite and remote users• Support both internal and external Applications that are critical to business processes and work flows.• Application installations and updates for many Microsoft and Proprietary Titles• Rebuild/reimage Lenovo Think Pads and Work Center• Troubleshoot and provide resolutions for network connectivity for workstations and peripherals.• Deploy hardware and software assets for users across a national network• Troubleshoot VPN access for remote users• Manage Active Directory accounts • Manage Customer access accounts to CSA Today• Support Mobile devices (I Phone, Blackberry, Android) with email and access issues

ENTAP INC. is a national computer consulting services firm that delivers enterprise class results at affordable prices to its clients in both the public and private sector.Radio One Inc. is one of the fastest growing radio companies in the country, with 52 stations in 16 cities.

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