- Configure SAP SuccessFactors to meet business needs in Employee Central, Recruiting, and Learning modules.- Manage permission groups and roles to ensure users have the right access.- Resolve data integrity issues, including user profile data and foundational objects (organizational structure, positions, job classifications, picklists, additional data fields in employee profiles).- Submit and follow up on issues with integration vendors or SAP, and implement proposed fixes.- Configure business rules within the system to drive data validations, event handling and system workflow

- Coordinated and led project implementation sessions, focusing on understanding current state and gaps within operational units- Explored technological solutions to meet the needs of sworn officers and civilian staff- Created detailed business process diagrams and requirements documents- Piloted projects and determined rollout approaches while supporting end users- Rolled out Connected Officer handheld mobile device terminals- Supported frontline officer digital notes application- Managed enterprise rollout of the Libby to offer YRP catered resources to members as ebooks, digital audiologist etc- Implemented standardized field sobriety testing applications- Organized vendor demonstrations for ERP and scheduling solutions- Supported SAP SuccessFactors implementation within the organization

• Acted as the lead BA for Access Management to ensure proper onboarding of a new Finance Operations cohort in Moncton, New Brunswick• Ensured new employees had proper system access and roles to undergo training and perform job functions• Facilitated the creation and/or updates of standard operating procedure documentation within Finance Operations• Lead Requirements and Business Acceptance Test (BAT) activities for customization and implementation of SAP Ariba Sourcing, Contracts and Procurement with integration to Oracle e-Business Suite• Worked closely with external integration partners (Accenture) regarding strategy and scope for proof-of-concept implementation of Oracle Analytics Cloud platform

• Acts as the requirements management lead to clarify and formalize project goals, objectives, and scope related to enterprise platform technologies and services • Works with the Project Managers and project sponsors to produce requirements documents when applicable • Consults with the business partners and/or other Technology & Operations partners to help define the need for new or enhanced products, services, business processes • Provides advice on functionality, applicability, and usability of technology solutions supporting the business requirements • Works closely with other teams to derive solutions meeting the project’s objectives and scope • Provides cost estimates according to the requirements and solution design • Ensures the proposed solutions align with BMO’s technology strategic directions and standards

•Performed usability testing of new technologies to determine compatibility with desktop platforms•Supported technical changes to the Bank platform as well as assess the implications of changes to end user experience•Worked with employees with disabilities to ensure adaptive technologies meet their specific needs•Collaborated with testing teams, application developers and business units to gather requirements, document processes and implement server and desktop upgrades across several platforms•Developed training materials for new desktop imaging tools to streamline system migration

•Reviewed conceptual wire frames ensuring design layout and navigation are aligned to business specifications •Planned, coordinated and facilitated usability testing of scheduling applications for the organization•Prepared for upcoming system changes by liaising with software vendors and users to develop use cases for testing•Provided timely post-implementation troubleshooting to minimize downtime to the business•Coordinated with marketing, sales, booking, maintenance and airlines to test, repair and overhaul internal systems•Evaluated aircraft messaging vendors and recommended a cost saving solution ($1,000+ per flight) •Facilitated the adoption of new technologies including tablets and mobile applications by developing instructional documentation and technical support processes

•Supported a product life cycle management (PLM) software user base of 10,000+ internal and external users•Verified integrity of key databases after major system upgrades by designing reports leading to the discovery and resolution of thousands of discrepancies•Enabled continuous improvement projects by collaborating with internal teams and mapping business process workflows

•Collaborated with developers to design test cases ensuring system functionality and performance met the needs of the business •Conducted testing using test cases and documented test results within a problem tracking spreadsheet•Presented test results and recommendations to project sponsors enabling informed decision making•Developed and led training workshops and instruction guides for 20 staff to accelerate system implementation and user adoption