Service Solutions, Governance and Business Enablement, Identity and Access Management (IAM)Application Onboarding

Database Onboarding to Tivoli Identity Management toolAccount Provisioning and Security for Oracle and SQLSharepoint AdministrationProcess Improvement Initiatives

Database Onboarding to Tivoli Identity Management toolAccount Provisioning and Security for Oracle and SQLSharepoint AdministrationProcess Improvement Initiatives

• Application Support and Analysis for multiple banking software and websites: Bank of America Online, CitiDirect, HSBC, JP Morgan and Wells Fargo Commercial Electronic Office; CAMS, Cartesis, CMM/Wallstreet, DoxOnline, StelPlan, Mind Align, IRIS, RDC, and Summit• Remedy Queue Management• Group Outlook mailbox support and monitoring

Creation, Deletion and Maintenance of SAP user accounts for the Tartan SAP Project. Remedy Queue Manager for the Tartan SAP Security TeamManage the Tartan SAP Security Team email box

Deployment for Eqiupment refreshes at area Wells Fargo Banks.

Tier 2 Help Desk, Deskside Support, Deployments.

Active Directory account creation and maintenance, File Shares; Global, Local and Distribution Groups, Waveset Identity Management tool, AS400 Account creations, Plateau Training tool, Remote Desktop, Remedy and ACE/RSA Server account creations, deactivations and maintenance.Use of Active Directory, Cisco VPN/ FOB Token management, Remedy, Microsoft Office 2003, Windows XP, Waveset, Plateau

Currently working support for the VPN Soft Token Rollout.

Creation, maintenance and terminations of EPIC accounts.

Primary task: Provide desktop and remote technology support to Navy Recruiters in the field and at the home office. Maintain associated computers, printers and all other hardware for CNRC legacy domain with the region. Maintain the NMCI order: process transferring, incoming and outgoing sailors with the region. Secondary task: Provide subject matter but not Administrator level support to personnel that are on the NMCI network.

Provide desktop support to Navy and Marine components at Ft Snelling. Act as onsite representative for NMCI and coordinate with Remote Base-Ops Northeast Team members.

Provide internal Desktop support for Tennant Company Internal staff, External Sales and Service Representatives for all windows operating systems, VPN connectivity, Active Directory, Exchange Mail and Web Mail, Dameware, Desktop imaging, internal proprietary software, Network Services, SAP account management and General Hardware Trouble Shooting.

•Provide internal Desktop support for US Army Reserve and civilian components for all windows operating systems, Active Directory, Exchange Mail and Web Mail, Dameware, Desktop imaging, internal proprietary software, Network Services, and General Hardware Trouble Shooting. •TSSBI / TSSCI, awarded 3/2006*currently lapsed.

•Provide first-level support for Merrill Corporation proprietary online applications. •Provide migration and continuing support for the transition from Lotus Notes to Microsoft Outlook 2003. •Diagnose and troubleshoot all Windows operating systems using SMS Remote Access Tools•Active Directory, Hyena, Exchange and Lotus Notes account maintenance.

Claims Processing

Ameriprise used to be American Express Retirement Services.