Kyle Twait Email & Phone Number

•Consistently resolved over 40 customer inquiries daily demonstrating strong customer service skills •Analyze patterns in customer feedback to identify recurring issues, contributing to a reduction in service delays through proactive solutions demonstrating strong troubleshooting abilities and a high level of attention to detail in a fast-paced environment reducing customer time by 40%•Managing confidential personal health data in compliance with HIPAA regulations, ensuring 100% adherence to privacy standards and accuracy in record-keeping•Utilize internal software systems (EPIC) to track and monitor customer requests, ensuring accurate data input and timely resolution of encounters

•Organized and maintained filing systems, ensuring accurate and secure storage of over 500 residents records in full compliance privacy regulations•Facilitated effective communication between departments promoting a well-coordinated workplace•Coordinated and organized office supplies and maintained inventory to ensure smooth daily operations•Assisted with billing, invoices, accounts receivable to ensure accuracy of all patients accounts

•Investigated and evaluated over 20 cargo claims daily, to confirm insured's liability into losses while trying to maintain %100 accuracy•Utilized proprietary claims management software to efficiently document case progress, ensuring timely updates •Analyzed claim data to identify trends and provide actionable insights to manager and coworkers•Collaborated with legal and investigative teams to resolve high-value claims, ensuring compliance with regulatory standards and mitigating potential legal risks