Senior Service Manager - Atlantic Bell Mobile RadioThe primary function of the Bell Mobile Radio Service Manager is to monitor and manage the service life-cycle of Bell Mobile radio service we deliver to public safety customers, and to report and improve upon the service quality that is defined for the service in order to ensure an exceptional customer experience.

Professional Scrum Master for operational projects within the national voice network space.Leading in division agile projects primarily via a scrum framework, at times using Kanban.

The Operational Acceptance Manager is responsible for all Governance activities related to the formal Operational Acceptance Telecom and IT opportunities across Bell Canada's Voice Network. This includes ownership of the process and any changes to the process. The OA Manager provides overall direction to the engineering/Operations/Project stakeholders, ensures that we have performed the proper diligence on all Life Cycle/Custom Build/Service Development projects and that we have the support of… Show more The Operational Acceptance Manager is responsible for all Governance activities related to the formal Operational Acceptance Telecom and IT opportunities across Bell Canada's Voice Network. This includes ownership of the process and any changes to the process. The OA Manager provides overall direction to the engineering/Operations/Project stakeholders, ensures that we have performed the proper diligence on all Life Cycle/Custom Build/Service Development projects and that we have the support of the organization to operate these services successfully. Show less

Responsible to Manage ITIL & Service Management System Implementations for new enterprise customers or services facing enterprise customers.Delivered training on ITIL and the Bell Aliant Service Management System.Owning the Problem Management process for Bell Aliant. (January 2009-April 2011)Owning the ITIL Communication Plans for Bell AliantOwning the Incident Management process for Bell Aliant (April 2011-Present).Incident Management and Overall… Show more Responsible to Manage ITIL & Service Management System Implementations for new enterprise customers or services facing enterprise customers.Delivered training on ITIL and the Bell Aliant Service Management System.Owning the Problem Management process for Bell Aliant. (January 2009-April 2011)Owning the ITIL Communication Plans for Bell AliantOwning the Incident Management process for Bell Aliant (April 2011-Present).Incident Management and Overall Training Prime for major upgrade of Bell Aliant's Service Management platform. Show less

Responsible to maintain the CMDB data for internal customers as well as external enterprise customers.Provided daily, weekly and monthly ad hoc reports.