Senior Underwriting Assistant at AXA XL, a division of AXA

● Owner and principal facilitator of assigned accounts, performing front-to-end activities throughout the life-cycle of renewal and prospect accounts from submission to expiration. ● Performing and applying knowledge of the business specific product underwriting rules and/or guidelines for pre-analysis support.● Developing quotation and binder packages of the risk on behalf of the underwriter.● Managing the workflow of multiple tasks and maintaining a detailed understanding of the status of various tasks owned by underwriters.● Communicating account status to ensure completion of outstanding subjectivities needed to execute policy issuance and premium collection as part of bound accounts.● Collaborating and corresponding verbally and in written format with internal and external contacts across the world, keeping in mind differences in local language, time zones and good local standard, in order to achieve a high level of service.● Exhibiting a customer service mindset by proactively engaging with the underwriter and internal/external contacts, to ensure implementation progress.

● Providing quality service to the businesses’ agency network, dealing with a vast array of frequently complex and bespoke proposals. ● Managing risk effectively whilst working co-operatively with the agency network and other departments towards a common goal.● Remaining innovative and flexible with my underwriting approach to achieve best results for all parties.● After promotion, taken on new responsibilities including the development and delivery of new training and coaching across the department, improving the quality of work standards. ● Conducting quality assurance reviews within the department, ensuring staff are compliant and identifying training needs for underperforming members of the team who would require further development

● Handled customer requests and inquiries to a consistently high standard, being compliant at all times.● Completed back office admin tasks servicing policies with sensitive IT issues or compiling data trends, ready to be briefed to other sectors of the business. ● Worked with various members of staff, predominately in my team, as a performance coach to improve their overall proficiency and statistics. ● Handled referrals from frontline associates on a regular basis. Took ownership of complaints and predominantly made crucial risk assessments within the companies underwriting criteria.