Kyle W. Conley Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

After almost two years working as a Customer Accounts Coordinator, I was promoted to the Senior Customer Accounts coordinator, with me continuing my previous responsibilites from the Customer Accounts Coordinator role and adding new ones.New responbilities, in addition to the previous ones, included:-Working to re-examine all current processes and create new efficiencies or completely re-work them-Disputing chargebacks-Issuing commissions for travel agents-Helping process for re-opening of travel to different countries-Conducting interviews

Boston, Massachusetts, United States

Shortly after travel became affected due to the Covid-19 pandemic, I was offered a new role as a Customer Accounts Coordinator on the Customer Accounts team. This team works under the umbrella of the finance team to fulfill financial requests for customers.While not customer facing, this team bridges the gap between the finance teams and more customer facing teams like sales and customer service.Responsibilites included:-Helping develop and implement a new service for vouchers as well as issuing and applying vouchers issued by EF Go Ahead Tours as well as other Education First products-Issuing refunds via credit card and check-Auditing customer accounts to ensure correct line item adjustments such as discount and fees-Coordinating with EF Go Ahead Tours finance as well as central finance -Helping create and train all departments on overall policy as well as temporary Covid-19 policies-Monitoring and communicating all failed payments and failed refunds-Processing post-tour finance reports by communicating with our Tour Director team across the globe-Auditing and reconciling all soon to be departing group tours-Processing payment transfers-Communicating with the central rewards team for all products and applying loyalty based rewards to invoices-Being available for real time questions from customer facing teams-Monitoring balances

Boston, Massachusetts, United States

Left the sales team after a year to join a newly formed and fast growing Sales Operations team that operated between multiple different departments to provide customers with access to operational and logistic requests prior to the departure of their tour.This team operated as a bridge between the customers and many other teams such as, but not limited to, the customer service team, sales team, flights team, and operations teams.Responsibilites included:-Helping create new processes for the young team that created efficiencies in the request process-Facilitating requests from travelers for flight upgrades, on-tour rooming arrangements, and more-Helping create and enforce company policies relating to sales and customer service post sale-Operating as a liasion between multiple teams within EF Go Ahead Tours -Creating trainings and best practices for new hires as well as long-term employees-Answering specific customer questions via phone and email-Communicating tour changes and cancellations at the onset of the Covid-19 pandemic.This role began two weeks before the onset of travel limitations that arose from the Covid-19 pandemic, and although the team went back down to it's original size and my addition was no longer necessary for the business, I was offered and accepted a role as a Customer Accounts Coordinator.

Boston, Massachusetts, United States

Hired as a bilingual tour consultant in February of 2019 to help sell the catalog of 175+ tours that EF Go Ahead Tours offered. While the tours operated by EF Go Ahead Tours are conducted in English there was a need for consulting work for these tours to also be done by a Spanish speaker. The role was a largely autonomous, entry-level sales position that helped create a strong foundation for indiviual responsibility and accountability, building and maintaning a book of business, and learning invaluable customer facing skills.Responsibilities included:-Meeting consistent daily goals of 75 outbound calls a day and 2.5 hours of time on the phone with leads who expressed interest via the website and other channels while also taking inbound calls-Meeting consistent month to month and quarterly sales quotas and goals-Leveraging promotions and sales with an understanding of using deadlines-Building personal and intepresonal relationships with potential customers to help sell the product-Utilizing strong multitasking abilities to maintain a consistent level of output while ensuring quality of all necessary internal requests with other EF Go Ahead teams after the sale-Developing a strong understanding of company policies in place to set correct expectations to travelers in case of cancellations, changes to tours, or other requests and questions after the point of sale

Watertown, Ma

Worked all stations in the kitchen as a chef with the ability to train new employees on all positions. Additional responsibilities included being Manager on Duty and Kitchen Manager during working hours, creating the schedules, and helping assist and update the menu and weekly rotating specials. After graduating college in May of 2017 I became the General Manager and responsibilities increased to the front of the house as well as maintaining responsibilities in the kitchen. New responsibilities included but were not limited to; doing inventory for the whole restaurant, helping assist the hiring for both front of house and back of house, scheduling for the whole restaurant, and availability for restaurant matters during off hours.

Burlington, Vermont Area

International Consultant Services (ICS) Intern at Tetra Tech ARD in the home office of Burlington, VT. Tasked with assisting the ICS department and getting to know and work with all the sectors Tetra Tech ARD operates in:-Democracy and Governance-Land Tenure and Property Rights-Water Resources and Infrastructure-Environment and Natural Resources-Agriculture and Economic GrowthResponsibilities also include processing, developing a strong understanding of the workings of international development, and gaining specialized knowledge and best practices for international staffing and recruitment throughout all stages of the business cycle.

Bachelor Of Business Administration - Bba, Global Business, 3.70/4.00 Gpa

Activities and Societies: Beta Gamma Sigma - Business Honor Society - Junior Inductee Sigma Delta Pi - Spanish Honor Society - Junior.

Continuation Of Bba From University Of Vermont, International Business

Activities and Societies: Certificate of Latin American StudiesStudied abroad Fall semester of my senior year at UVM, spending 5 months.

3.74/4.00