The previous two companies that I worked with were both Private Equity organizations that were successfully sold to other investment groups.  As a “hands-on” executive leader tasked with streamlining operations, increase productivity, lower expenses and raise quality. I’m a senior call center leader with an “Innovative” & “results matter” philosophy. Possessing an extensive background leading domestic and near shore inbound & outbound sales and customer service delivery. Innovation leader with focused strategies that deliver results such as meeting revenue goals, budget and margin targets, developing employee relations, staff retention incentives and compensation programs. Documented track record of leading cross-functional teams to problem solving and consistently surpassing goals, objectives including customer expectations. Accomplished in delivering superior customer solutions, customer service, sales, product management, account management and strategic business planning. Adept at using analytical, qualitative and technology decision making to guide and enhance customer focused services while reducing costs and creating a path forward to improving financial results.Dedicated to collaboration with Human Resources to foster employee engagement with focus of social equality to all by creating opportunities for success and career growth. Committed to mentoring, training, and motivating staff to achieve strategic goals. Experienced with traditional Workforce Management strategies, applications and applied workforce deployment & schedule compliance. Over 10 years experience of successful work- from-home deployments.Core Skills◼ Contact Center Multi-Site Leadership ◼ Program Management ◼ Call Center Start-up◼ Workforce Scheduling & Forecasting ◼ Strategic & Tactical Planning ◼ Account Management◼ Sales Management ◼ Work from Home Deployment ◼ Big Data Collection◼ Near-shore Sourcing ◼ VoIP, WFM, IVR, CTI & ACD call routing ◼ Google Analytics◼ Vendor Management ◼ Performance Team Building ◼ Workforce Analytics