Kyle Wheat Email & Phone Number

Indianapolis, Indiana Area

I am a Service Delivery Manager providing leadership expertise to my teams. I currently manage 3 distinct groups – Cloud (focus on AWS), Enterprise MiddleWare, and Virtual Desktop Infrastructure (VmWare and Unidesk). My goal as the manager of our group is to provide consistently excellent service to our customers and deliver above and beyond (ahead of time/under budget) on all of our projects. It is my goal to ensure the growth, development, and success of each of my team members.I am responsible for –* Resolution of difficult technology problems* Vendor management* New service development and delivery, and creation of quality, procedural or training documentation.* Contract renewal and negotiation* Maintaining margin across all contracts under my management* The growth of my direct reports and their continued professional success* Excellent delivery of our service to our customerDuring my time as Service Delivery Manager with Apparatus Infrastructure Services, I spent 2.5 weeks on site in Hyderabad, India training and bringing new resources up to speed in a newly built NOC. My team was the first team to successfully bring global resources to our largest customer – a milestone professional achievement for myself and associates in our India location. This has enabled us to focus on consistently excellent delivery with a follow the sun model. Another achievement that was realized by my team while under my leadership was the development and deployment of an on premise PaaS solution, OpenShift, at our largest client's location. This was achieved after an intense POC and down selection process that included competition from larger service providers and incumbents on site. We were selected for our unique approach to deployment and fostering adoption among applications currently under management by my middleware team.

Indianapolis, Indiana Area

* Responsible for Technical Team consisting of a mix of Senior Analysts and Technical Analysts* Manage day to day communications with team* Ensure metrics for incidents, projects, and change requests are met or exceeded by all members of team.

Indianapolis, Indiana Area

* Responsible for maintenance and upkeep of client web hosting systems critical to business operations.* In depth experience with implementation, planning and installation of a variety of proprietary and open source web hosting technologies including Jboss, Tomcat, Java, Websphere, IHS, and Apache.* Consulted on client projects utilizing my knowledge of integrated data systems and how they interact with their underlying operating systems to determine root cause of performance issues.* Performed under unique conditions that required flexibility to cross teams and support platforms. I routinely interacted with groups outside of my scope and handled issues and requests outside of my comfort zone.* Quickly learned new technologies and applied existing expertise for potential business opportunities.* Interacted with remote developer groups to routinely ensure project completion within expected time frames.

Franklin, Indiana

Design and implement creative solutions to problems that exist in our WMS environment.* Responsible for the testing and development of solutions to operational requests. Ranging from business process modifications requiring involvement from all command levels of the company to emergency code deployments or changes required at a moments notice.* Experience in writing MOCA/SQL and Groovy commands.* Implementation of simple solutions to complex problems.* Deployment of server software into production/development/test environments.* Experience installing and modifying numerous Red Prairie components (EMS/WMS/Labor).* Ability to troubleshoot and solve issues in a high performance and demanding production environment.* Experience with integrating numerous supply chain visibility tools to Red Prairie.* Provided continual support and agile development when necessary for production systems deployed across the United States.* Worked in a heterogeneous work environment with Operations Group and Business Group

Unix Systems Administrator in the Mathematics Department at Purdue University. Responsibilities range from managing Linux Terminals to administrating servers.

Numerous duties and Responsibilities including maintenance of Windows, Linux, and Novell Netware servers * Entrusted with responsibility of maintaining and migrating servers containing private and sensitive data to Virtual Machines * Aided in Help Desk activities relevant to an educational environment Researched and strategy for migration and consolidation of production servers to virtual machines * Reduced server inventory by over 55% and cut power usage by over 50% as well. * Server backups are now done automatically via VM-ware Snapshots and live images to 48tb SAN Assisted in deployment of hybrid over the air optical link for offsite building providing a gigabit link for phone and data connections with a Wi-Fi backup for phone and data. Served as a Technology liaison between building technology administrators. Facilitated the deployment of single mode fiber optic runs between on campus schools Assisted in the testing and deployment of Wi-Fi WAN links between off-site schools * Duties included sighting in wireless equipment and ensuring that interference was kept at a minimum between multiple radios located on the same tower Deployed and maintained enterprise class Integral Systems DVR's for school security * Aided in the installation and maintenance of over 300 cameras corporation wide Researched laptop and pricing information for grants acquired to facilitate mobile learning * Laptops purchased came in $50 under budget per laptop to allow for redistribution of funds to purchase more robust learning collaboration software