Kyle Wilbore Email & Phone Number

United Kingdom

Oxford, England, United Kingdom

- Analysed and assisted with the building of specific client-based reports within the Microsoft office suite- Audited and annotated significant data sets to be used for training of convolutional neural networks (CNN) and statistical classifiers - Trained new staff on annotations for data, data presentation & formatting

- Created a tiered severity support process within a CRM system as the sole customer support to troubleshoot software or hardware-based problems. - Trained new staff on the end-to-end support process including system software and CRM systems - Created a suite of digital support materials for end customers, including how-to videos and infographics- Worked.

Analyse and investigate any anomalies within a given data set that the data team discovered while building customer reports.

Performed administrative tasks such as compiling and filing customer invoices