Kyle Winstead Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Leads, Manages, and Coaches claims processing team effectively to achieve optimum performance and KPI targets. • Ensures Claims Operations quality and compliance standards are adhered to meet internal and external regulations.• Fosters positive customer experience for beneficiaries, agents as well as prospective and current policy holders of NYL.• Proven ability to improve performance while exceeding company goals for Customer Experience, Talent Management, Leadership Development, Diversity and General Management. Implementation of project plans, expectations and results.• Implements effective strategies to support the achievement of key performance and remuneration measures• Ensures the Claims Operations quality and compliance procedures and processes are understood and adhered to meet internal and external regulations• Quality and call measuring, listening to outbound calls and providing feedback. Clearly communicating expectations. • Promote effective team work and collaboration and motivate employees to achieve goals and resolve complex client issues.

Tampa/St. Petersburg, Florida Area

• Partnered with Marketing to execute Outbound campaigns that generated more than $3 million annually• Ensured all practices meet established compliance and regulatory guidelines with proper control methodologies• Maintained full accountability for Outbound Telesales team, program success, fiscal analytics, and sizeable budget• Responsible for hiring, training, and supervision of Operations personnel including cross-training with other departments• Monitored and evaluated Operations matrix (transactions, staffing needs, and training needs) and adjust hierarchy as necessary

Orlando, Florida Area

• Owner/Operator of B2 Cafe/Bagel Bagel Café Franchise Systems, A Florida-based fast casual restaurant concept. • Skilled in day to day procedures of the operation of multiple locations of fast casual & quick service restaurant concepts.• Implemented strategic guidelines for hiring, training, motivating, and developing key team members.• Negotiated preferred vendor selection with eye on product development and inventory control.• Strong Financial planning, Business analysis, and P&L skills. • Analyzed studies of general economic, business, & financial conditions & their impact on the company's policies and operations.• Planned, directed, and supervised the company's overall financial plans and policies along with its accounting practices.• Proven leadership and teamwork skills within a growing franchise business; excelling in customer satisfaction.

Ft. Lauderdale, Fl

• Successfully increased customer base and sales in South Florida region including field training and inspections.• Nurtured ongoing B2B relationships and worked to minimize issues while maintaining vendor satisfaction. • Developed existing customer orders and service issues including field training and inspections. • Maintained and ensured positive customer experience with timely follow-up and attention to detail.

Bachelor'S Degree, Applied Economics

Education record

Activities and Societies: Varsity Football Captain, 3 year Varsity Letterman