Kyle Mahon Email & Phone Number

Tampa, Florida, US

-Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations-Monitor, observe and assist in evaluating team member performance-Support and assist team members in handling guest inquiries and requests and in resolving guest complaints-Ensure compliance with health, safety, sanitation and alcohol.

Bradenton, Florida, US

-Oversee daily operations of the front of house, including cleanliness and maintenance of the dining area-Monitor and manage reservations to optimize table turnover and guest satisfaction-Oversee 30 staff members including interviewing, hiring and terminating, training and scheduling employees-Created and executed weekly and monthly contests to increase.

-Create, update, and implement training protocols, the training manual, and SOPS for direct reports as requested by Market Leader-Correct issues as they come up, and ensure all direct reports are following proper protocolsCommunicate with General Manager to streamline and update pet resort protocols and procedures to ensure the kennels and intakes in.

• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
• Conduct Day-to-Day Restaurant Operations and ensures all employees have proper supplies, equipment, and uniforms
• Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels
• Assisted in Human Resource Activities Supervises on-going training initiatives
• Assisted with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable

Orlando, FL, US

• Created schedule for 15+ employees weekly through computer software programs
• Prepared and presented staffing/sales reports weekly
• Managed all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Designed exceptional menus, purchase goods and continuously make necessary improvements
• Responsible for overall operation in the Ocean 22 dining division as well as recreation and maintaining high standard of quality and service to maximize the guest experience and support the resort brand

• Recruited, train and supervise staff
• Initiated and promote sales efforts for all service personnel
• Oversaw stock levels and ordered supplies when low
• Ensured employees are always attentive friendly helpful and courteous to guests’, employees, and other managers
• Approached all encounters with guests and employees in an attentive friendly courteous and service-oriented manner

Mclean, VA, US

• Supervised a team of +30
• Set performance goals and monitoring employee productivity
• Increased SALT (Satisfaction and Loyalty Tracking) scores by 15%
• Supervised all activities concerning cleanup of serving, preparation ware, utensils and kitchen areas.
• Responded to guest complaints and resolves them in a way that ensures the guest will returnquickly and ensures that every guest leave’s happy before leaving building

Mclean, VA, US

• Handled check-ins and check-outs in a friendly efficient and courteous manner.
• Familiarity of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Established and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Answered inquiries from guests regarding restaurants transportation entertainment etc.
• Greeted and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; always maintain a friendly and warm demeanor.

Mclean, VA, US

• Ensured knowledge of menu and restaurant promotions and specials
• Ensured guest satisfaction throughout the meal service
• Serve alcoholic / non-alcoholic beverages in accordance with federal, state, local and company regulations
• Assisted in handling the reservation book, take incoming telephone calls, note reservations and special requests by guests.
• Conducted both opening and/or closing side duties.

• Processed guest arrivals and departures, including all necessary payments
• Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy
• Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping, dining, or entertainment
• Promoted positive guest relations to all individuals approaching the Front Desk
• Always supported managers with business documentation and professional demeanor