Youth Programs Supervisor
Current• Responsible for supporting human resources functions related to Playroom department: hiring, orientation, and onboarding process• Administrative functions related to scheduling, budget and payroll (ADP & UltiPro)• Providing exceptional member experience to meet the diverse needs of new and existing clients, by building and sustaining relationships with children, parents, and Club members• Consistently adhering to all policies and procedures, striving to continuously improve the Child Care programs to foster a culture that encourages proactivity and accountability• Develop additional programming for extended child-care services (Kids Night Out, Children’s Holiday Party, PD Day & Summer Camps)• Switched positions and received additional training as Member Experience Supervisor (MES) when mandated capacity restrictions resulted in temporary Playroom closure• MES responsibilities included assisting members in-club, on the phone, or via email, with inquiries about their membership details or status