Kyle Roper Email and Phone Number

Strategic on-site support for our high priority, Tiered Support Schools.

Team of 7+ Lead team of HR Professionals providing 40,000+ HR inquiries annually for 13k employees. Improved HR Resources and Reduced call volume - 68% reduction in Benefits inquiries over 4 years.Improved HR Call-center model, increased utilization from 50% to 90% to improve efficiency and service. Implemented ticketing system for HR contact center. Service Areas: Total Rewards, FMLA, Applicants/Onboarding, I-9, Payroll, CompliancePrimary Functional Areas:Tier 1 support for Total Rewards (Benefits/Compensation), Talent Acquisition and Onboarding, Leaves of Absence, Labor Relations, I-9 and Records Compliance, COVID response. Benefits Open Enrollment Project Team.Technical Skills Comfortable with PC, Mac, Droid, iOS. Proficient in MS Office, Google Docs, OpenOffice. Advanced in Excel Proficient in Adobe PDF, Photoshop, Illustrator. INFOR HR and Recruiting Lawson/S3 Finance, Workforce and KronosBrassRing Applicant Tracker, Peoplesoft, Oracle. Graphic Design of Direct Mail, Banners and other marketing materials\Reaper Digital Audio Workstation, Pinnacle Video Editor

One-time project with the Natural Resource Defense Council - Food Waste Study in Denver, from October to November, as part of a larger, national program. Through Tetra Tech's Solid Waste department, I performed community outreach and waste auditing. Fun project! Met some great people. Link to article below

FedEx Office and Print Center - July 2007– August 2016General Operations Manager (April 2011-August 2016) Springfield MAOperations - Enacted action plans to increase performance across business centers. Collected, analyzed data to monitor performance. Developed client relationships. Obtained customer rating of 97% over two years on OpenTell. Other key duties:Perform root-cause analysis to evaluate and prevent service failures.Communicate clearly via email, chat, phone, in-person.Gather feedback from customers to evaluate and guide business performance.Human Resources - Enacted HR directives on performance counseling and candidate screening practices, built individual development plans for direct reports, guided team members through FMLA, LOA, I-9 and Onboarding, and company policy. District Captain of yearly partnership program between FedEx and United Way.Talent Management -Developed a leadership mentor program.Identified high potential candidates and recommended for strategic advancement to build talent pool.Screened, interviewed, recommended, hired applicants.Developed a revenue behavior program.Sales - Partnered with Sales manager on strategic targeting of potential customers. Identified possible clients and initiated business. Maintained large account relationships, on-site visits to discover new opportunities to grow the account. Generated leads.

I started working full time with FedEx Office in my third year of college, while also still working at Noodles and Company. I was hired at the entry-level position and while in college worked my way up to leadership, as Lead Production Coordinator, eventually becoming an Assistant General Manager. I gained valuable graphic design skills in this role, and learned a lot about leading a team and gaining buy-in.

I worked full time here in high school and through my first three years of college. I learned a lot about how to deal with people from diverse backgrounds and how to be accountable for my actions. It was also great experience to learn how to communicate across a language barrier.

I get bored if I don't have a lot on my plate, and during one summer in college, I worked as an Orientation Leader for the University to fill the space that my classes normally took up.