• Develop and maintain comprehensive documentation for clinical and developer audiences, following FHIR specifications and enhancing with interactive Swagger UI for better user experience• Author and manage OpenAPI Specifications, providing clear, interactive API documentation with examples and precise technical details• Add code examples to support documentation, enabling developers to understand and implement solutions effectively• Operate in an Agile environment, utilizing Confluence, Rally, and SharePoint for streamlined project management and effective documentation workflows• Design, develop, and maintain documentation sites using Jekyll, applying HTML, CSS, and Markdown to improve accessibility and engagement• Collaborate across teams, including developers and subject matter experts, to edit and refine content, ensuring clarity and accuracy in documentation• Produce detailed release notes and step-by-step guides for healthcare services, supporting both internal teams and external stakeholders

• Supervise and mentor a small team of technical writers• Conduct weekly 1:1 meetings and quarterly performance reviews• Manage and deliver accurate, well-written, and organized documentation for WPForms, WP Mail SMTP, and SendLayer (7+ million combined active installations)• Write and maintain SendLayer's API documentation using OpenAPI/Swagger, Postman, and Stoplight• Convey technical processes related to core plugin features, WordPress configurations, DNS, SMTP, 3rd party integrations, CRMs, webhooks, troubleshooting, and more• Manage content tasks in Asana and GitHub for new releases/updates• Conduct peer reviews to foster team collaboration and keep the team aligned on our style guide, voice, and tone• Communicate with support teams and review support tickets (Help Scout) to identify knowledge gaps and pain points where improved documentation can reduce ticket volume

• Converted wireframes to modular and flexible React components• Implemented code updates, bug fixes, and new features for an array of client sites (i.e., Portland Trail Blazers, LA Galaxy, Aflac, and more)• Designed and developed an internal HR portal in React for Theo employees to view benefits, PTO, policies/procedures, etc• Converted static HTML/CSS sites to fully functional WordPress sites

• Initiated and developed an ongoing partnership with local high schools• Advocated for language-minority students from a variety of educational backgrounds• Assisted up to 15 individual students in class, translated and interpreted (English/Spanish)• Created lesson plans, maintained educational assessments, and developed individualized education plans to report and document student’s developmental progress• Documented department policies and procedures in accordance with the Office of Refugee Resettlement (ORR)

•Supervisor of 16 teachers and 420 students• Lead the education department in the development of curriculum and created templates to be used by other Southwest Key programs• Conducted initial education exams and placed students in classes according to level of education• Responsible for uploading confidential education documents to corresponding government agencies• Managed all school scheduling, special events, educational field trips, and weekly student council meetings• Promoted a positive and safe climate of learning and excellence where students had the opportunity to enhance their academic growth• Represented the education department during management meetings and statewide conferences

• Taught classes to language minority groups both in English and Spanish in the subjects of ESL, history, language arts, math, science, and social studies• Created lesson plans, maintained educational assessments, and developed individualized education plans to report and document student’s developmental progress (cognitive, emotional, social and physical)• Collaborated with case managers and clinicians to maintain a trauma-informed approach both in and out of the classroom

• Created and implemented tutoring sessions for students of all ages and skill level• Over 1,000 hours of experience in tutoring English as a Second Language, from one-on-one to small group tutoring• Prepared students for academic and professional English language exams

• Prepared English language lessons for students of beginning to advanced levels• Lead class discussions, evaluated student progress, organized class projects, created and evaluated exams• Served as an ambassador of North American culture and language