As Sr. Manager of Retail Operations, I oversee the alignment of front and back-of-house processes with Givenchy’s global standards, partnering with cross-functional teams to optimize store performance, drive efficiency, and support profitable growth.Operations Leadership:- Streamline store policies and procedures to ensure best practices across all locations.- Deploy cost-effective solutions to meet operational and business needs.- Enhance boutique reporting for better store efficiency and client service.Inventory Control & Loss Prevention:- Oversee inventory management, compliance, and training on best practices.- Coordinate semi-annual inventory processes, analyze metrics, and implement improvements.- Manage loss prevention, including cycle counts, stockroom standards, cash handling, and audits.- Partner with logistics to resolve merchandise flow issues and improve stock management.Technology & IT Systems:- Collaborate with IT teams to manage and optimize store systems (POS, back office, telecommunications).- Support tech rollouts and train store teams to enhance user experience and efficiency.Financial Planning & P&L Oversight:- Partner with the VP of Retail and Finance to develop standards supporting profitability.- Monitor sales transactions and assist in preparing store budgets to meet financial goals.Facilities & Maintenance:- Oversee store maintenance, repairs, and facility improvements, ensuring quality execution.- Collaborate with boutique management and third-party vendors to uphold Givenchy standards.Team Leadership & Development:- Manage and develop the West Coast Operations team and support boutique Operations Supervisors.- Lead new store openings, managing operations from start to finish.

Client & Retail Operations - Bergdorf GoodmanGroup Manager (Senior Manager)Communications:- Led Store Communications team and strategies to ensure timely and informed responses.- Collaborated with cross-functional teams to enhance communication platforms and drive innovation.Technology Leadership:- Collaborated with teams, vendors, and support members to drive technology projects.- Identified operational roadblocks and propose solutions to enhance efficiency.- Managed teams within and outside Bergdorf Goodman to implement strategic business analysis and improve user experience.Policy and Procedure Streamlining:- Led a team in the creation and streamlining of policies and procedures.- Implemented efficient and standardized processes to enhance operational effectiveness.- Ensured compliance with company policies and requirements, fostering a culture of adherence and continuous improvement.Corporate Philanthropy Leadership:- Spearheaded corporate philanthropy initiatives by collaborating with various non-profits.- Tracked and managed the budget to ensure effective allocation of resources for philanthropic activities.- Owned and managed donation requests, ensuring alignment with the company's philanthropic goals and values.Senior Leadership and Support:- Provided influential senior leadership and support across various facets, including special projects, technology initiatives, and presentation decks.- Offered guidance and direction in technology leadership, identifying and driving solutions to enhance operational efficiency and user experience.Labor Scheduling Management:- Developed and implemented best practices for scheduling management.- Drove strategies for efficient payroll utilization across selling and support departments.- Led the roll out of the online scheduling tool, ensuring optimal utilization.- Regularly evaluated scheduling efficiency identifying opportunities for improvement.

Retail Operations of 30+ Brands / 55+ Stores:- Managed daily operations of each store, ensuring optimal sales performance.- Oversaw inventory management and implemented cost-effective strategies to enhance profitability.- Implemented standardized processes while accommodating the unique characteristics of each brand.Retail Communication Strategy:- Developed and executed a communication plan aligned with each brand's identity.- Ensured employees were well-informed about promotions, product launches, and operational changes.- Utilized various channels to disseminate information, maximizing promotional impact.- Launched an internal communications and workload platform. Retail Workload Planning:- Analyzed data to forecast staffing needs, optimizing workforce efficiency.- Implemented scheduling systems to manage workloads effectively.- Balanced workload to prevent understaffing or overstaffing during peak and off-peak periods.Managed Retail Supply Budget and Cadence:- Budgeted and forecasted for retail supplies, striving for cost efficiency.- Negotiated with suppliers to secure favorable terms and prices.- Led and partnered with a a strategic supplies vendor to reduce costs and improved efficiency.- Monitored and optimized the supply chain to minimize costs while maintaining quality.End-to-End Retail Facilities Management:- Maintained and upgraded store infrastructure within budgetary constraints.- Oversaw cleanliness, safety, and security of the retail spaces.- Collaborated with vendors and service providers to optimize facility-related costs.

Williams-Sonoma, Inc. - Cross Brand- POC for 600+ Stores- Resource for Retail SVP/VP's- Developed Retail B2B Tools- Execution of Retail Training, B2B Focus- Creation of Retail B2B Reporting- Increased B2B Retail Sales MOM, QOQ

West Elm Corporate - Retail Store Operations- Operations + Training PM- Workforce Management SME- Communications Platform Rollout- Associate Recognition Program- Store IT Projects PM- Day to Day Retail Communications- Retail Community Outreach- Corporate Philanthropy Efforts

West Elm Corporate - Retail Store Operations

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