Kylie Cleary Email & Phone Number

Lead for recruitment, HR activity, record keeping and compliance across the Sovereign Hill Museum Association sites

Ballarat, Victoria, Australia

Lead, develop, motivate, empower and coach a team of consultants, Subject Matter Experts and Managers, to deliver business results and exceed customer expectations. Collaborate with Key Stakeholders and external labour hire (both onshore and offshore) and provide them with direction, planning objectives and projects. Use Agile methodology to tailor communications to the target audience. Share my expertise, experience and knowledge to achieve project objectives and deliverables.

Ballarat, Victoria, Australia

Lead, develop and coach a team of consultants, Subject Matter Experts and Managers, to deliver business results and exceed customer expectations.

Ballarat, Victoria, Australia

Create a high performing team of Subject Matter Experts to provide high level Billing and Activation support to the business. Lead, develop and coach these staff to provide excellent business and customer satisfaction results and to review operating processes. Co-ordinate Business Continuity Planning, Reward and Recognition Programs, Centre Structure, Team and Centre operating tools and practices, recruitment, HS&E and Succession Planning. Build and maintain an effective working relationship with external labour hire firms.

Ballarat, Victoria, Australia

Create a new operational business model, effective business practices and policies, to support the newly created BigPond Business unit. Develop and support an inexperienced Management Team and create a solid centre structure. Lead, develop and coach a team of Subject Matter Experts. Lead various centre and channel activities including introduction of an automated mail process, Succession Planning, recruitment and redundancy project lead, Business Alignment Project lead, EES Engagement and Awards Nights, Reward and Recognition Lead and HS&W Lead

Ballarat, Victoria, Australia

Maternity Leave Secondment Position. Consumer Sales Lead, accountable for gaining sign off agreement for all Consumer Sales “Go To Market” campaigns. Responsible for launching an improved reporting and data capturing tool, and briefing affected channels accordingly. Co-ordinating leads from various Business Units into a cohesive working party and minimising re-work, whilst ensuring all campaigns launched were ready for market.

Ballarat, Victoria, Australia

Lead, train and coach a pilot team who were responsible for testing of new products, processes and systems before “go-to-market”. Liaise with project team for new initiatives and build strong stakeholder relationships.

Ballarat, Victoria, Australia

As a Sales Consultant, I exceeded customers expectations, whilst meeting sales targets and Key Performance Indicators. I would provide customers with solutions, being an advocate of Telstra and taking ownership of all customers. Significant achievements were Winback Champion, Champion Sales Consultant 1999, and subsequently promoted to SME and Floor Walker to assist with sales and customer service skills.

Associate Diploma, Business Administration And Management, General

Vce