Kylie Kane Email and Phone Number

• Key Achievements (end-to-end consultation, design and delivery of learning for key business initiatives): - launch of learning pathways for frontline supermarket Team Members, Department Managers and Store Managers (learner audience of ~100,000 Team Members) - learning program design and delivery for new supermarket operating model - learning solution, program and resource design for workforce management• On transition to Agile ways of working, tasked with servicing all business units across Woolworths Group including Woolworths Supermarkets, Big W, Woolies X and Woolworths New Zealand• Partner with, and build trust and credibility with subject matter experts, in the design and development of learning and training aimed at investing in team development while ensuring a return on investment (team engagement, team retention, reduction of safety incidents, productivity improvements etc)• End-to-end blended learning solutions and resource design for business change initiatives and leadership training, including assessing learning needs, scoping, storyboarding, curricula design and learning content• Use of a human-centred design approach and data-led decisions to ensure fit-for-now and fit-for future learning solutions aligned with business strategy and learning priorities• Continuous improvement of existing learning solutions and resources• Leverage connections and collaboration opportunities with other learning professionals for resource consistency, peer review, teamwork and continuous professional development including best practice learning experiences• Focus on end user experience for learners, and impact for customer experience

• Small business role encompassing learning design and delivery, internal communications and change management in an operational support function• Design, facilitate and evaluate learning strategies for internal management positions and contract event management and support roles• Scope and develop new learning strategies for seasonal training and retail events, based on client and customer feedback and operational performance measures/KPIs• New rollout of blended training for management positions including soft skill development and practical assessment through classroom facilitation, technology-based learning, simulation, experiential learning, mentoring, group discussion and case studies (learning structure focused on knowledge acquisition, guided learning and on-the-job coaching)• Incorporate VAK learning methodologies and the 70:20:10 model into training design and delivery for customised learning• Evaluation and ongoing development of new and existing training materials based on performance objectives• Build and maintain interpersonal relationships and communication with key internal and external stakeholders for and business efficiency and brand growth /advocacy

• Leading the company’s learning strategy including leadership learning initiatives and upskilling for Franchisees, Restaurant Managers and team members, servicing a crew population with a high LOTE demographic• Management of the training department including online training, field training, new taqueria openings, onboarding of new franchisees and optimising the frontline training program for both managers and crew• Designed and implemented the crew trainer position within the corporate and franchise network of restaurants to save costs, create development pathways and relieve management of training responsibilities• Strong consultative approach with department heads in developing new and existing in-house learning solutions• Implementation of complete management training program including strategy formulation, internal communications, content design, workshop facilitation and skills/knowledge assessment; hybrid earning approach employed with delivery through platforms of self-study, classroom learning and on-the-job training• Logistical planning and execution of cross-functional team projects for learning and development, including digital, culinary and operational initiatives to improve business processes and efficiencies• Utilisation of learning methodologies including experiential learning/coaching and cognitive learning

• Design and develop training content for manuals, presentations and online material aligned with company strategic goals using the VAK learning methodology • Facilitate training using adult learning principles over multiple platforms, being classroom-style, online, and on-the-job, supplemented with self-study, with a focus on leadership development• Continuous improvement of training material based on KPIs, customer trends and participant surveys• Conduct nationwide field visits to identify skill gaps to expand sales and increase productivity through gap training, performance management, training reinforcement and upskilling (travel required up to 30%)• Staff management, motivation, continual training and operational support of 4 Account Managers, establishing a positive work environment• Led execution of a 3-month time-sensitive national recruitment strategy for over 2000 staff encompassing all stages of employment• Interpersonal and communication skills (conflict resolution, performance management, and addressing staff objections whilst maintaining compassion and confidentiality)• Other roles performed during this period included studio management, multi-site retail operations management, business account management and state training management

• Staff management, store opening/closing, financial reconciliation, recruitment, training, portfolio management• Provided exceptional customer service and prompt follow up for both consumer and business customers, including working with business clients in corporate fulfilment • Increased sales and upgrade numbers by coaching staff to use demonstration as a primary sales technique• Achieving and exceeding monthly KPIs and sales targets including new mobile phone connections, mobile upgrades, broadband connections, homeline winbacks and product sales; generating sales from general enquiries• Resolving customer objections for increased retention

(Did not work 2003 due to Gap year taken for work and travel with YMCA in the UK)

• Full time position reporting to the Operations Manager (volunteer role as part of GAP year initiative scheme)• Teaching environment for recreation sports and general play activities (eg. kayaking, rockclimbing,canoeing, abseiling, archery, raft-building, pioneering, orienteering, compasscourse, obstacle course, assault course, initiative tests, environmental studies etc)• Ensuring health & safety of all group members at all times, including administering first aid• Sole supervision and care of children aged 5-14yrs• Vacation care and childcare in a residential environment• Coordination of sport and recreation activities, for up to 36 students at one time• Organisation of client group rotation of activities, school groups to corporate team building• Teaching and caring for children with special needs and behavioural disorders as well asthe mainstream