Case Manager Team Leader for ParentsNext Program

Responsibilities• Client support, advice and referral • Development and facilitation of targeted programs• Networking in order to build relationships and promote Program• Training and mentoring new staff• Report writing & Administrative duties

Responsibilities• Effectively administering programs in line with Department business requirements• Engaging with customers and third parties in a range of environments including communicating with people from diverse backgrounds• Providing a high level of service by managing sensitive discussions and making appropriate decisions regarding government payments and services based on acquired knowledge and understanding of relevant legislation and policies.• Successfully transitioning customers and third party providers to ongoing use of online and telephone based self-services• Investigating, interpreting and evaluating information using computer systems and online reference material.• Operating as a member of a team, contributing to the achievement of team business outcomes.

Responsibilities• Conduct initial interview to assess clients’ needs and involvement with TSAEP services• Provide efficient and effective individual case management• Assessing clients barriers to employment, through review and advocacy and counselling• Continually develop productive relationships with clients to optimise client engagement, participation, compliance and performance• Progressively monitor and review a vast range of tailored and integrated strategies specifically designed to target and address vocational and non-vocational barriers• Manage client non-compliance• Coordinate all processes and related recording, reporting, monitoring actions associated with managing case load in accordance with TSAEP policy• Arrange appropriate referrals to internal and external agencies such as vocational training and provision of ongoing support to clients with complex needs• Conduct workshop to assist client’s motivation, confidence and abilities to successfully job search through to the interview process.• Participate in the planning and implementation with other staff members of training courses every month to assist client gaining sustainable employment to meet clients needs.• Allocate appropriate funding to maximise clients potential of gaining sustainable employment

Responsibilities• Initial interviews and signing up of candidates• Administration /reception & Attending to clients and customers• Bookkeeping including invoicing, banking, data input, reconciliation• Stock control and supplier negotiation telephone enquiries and transferring calls throughout the office• Process ingoing and outgoing mail • Produce resumes & cover letters for jobseekers• Answering and directing telephone calls

Responsibilities• Customer service and public relations• Dealing with a diverse range of customers/ clients• Attending front desk• Telephone enquiries/ switchboard• Checking in/ out guests• Taking reservations over telephone/ internet• Collecting payment, operating EFTPOS machines and cash registers• Resolving customer complaints• Bookkeeping including invoicing, banking, data input, reconciliation