Responsible for the management of Disability Employment Services teams across multiple sites to ensure the provision of high levels of service deliveryProviding effective leadership, support and motivation to teams of consultants within those sites to successfully achieve contractual outcome requirementsDeveloping and maintaining strategic relationships with a broad range of external stakeholders to promote Finding Workable Solutions’ services Working as part of the management team to initiate and implement business plans and prioritiesMonitoring site performance and analysing data and reportsProblem solving and developing strategies to initiate improved business outcomes Ensuring contractual compliance in all areas of the sites’ service deliveryPromoting a positive work culture and leading by exampleAssisting with the recruitment and training and mentoring of new staffProviding leadership, support, training and up to date information and assistance to staff in their management of clients, and ensuring appropriate procedures are followed to assist clients in distress, in crisis and in volatile situations Completing regular staff reviews and identifying training and development needsManaging and approving site expenditure for wage subsidies, jobseeker support expenses, training courses and petty cashMotivating clients to move forward into training, volunteer programmes, work experience and sustainable employment outcomesReverse marketing clients and providing post placement support

(Fleurieu, Murraylands and Adelaide Hills) Promoted from Disability Vocational Assessor/Consultant to Regional Disability Manager of seven work sites and 6 outreach service centresResponsible for managing the Disability Employment Services team of consultants from Kangaroo Island to Murray BridgeEnsuring contractual compliance across all sites and undertaking all audit processesWorking as part of the management team to initiate improved business plans and processes to drive increased outcome performanceConducting regular staff reviews, feedback, information sharing and identifying specific staff training and development needsAssisting with the training and recruitment of new staffAssessing individual and site outcome requirements and setting targets accordingly to ensure maximum sustainable outcomes for clientsProviding ongoing and regular feedback to staff on outcome results and reportsNetworking with external stakeholders to ensure mutually beneficial relationships with other agencies, employers, business groups and community organisationsProviding effective, positive leadership and influencing staff behaviours to embrace forthcoming contractual changes

Managing a team of consultants in the Fleurieu and Adelaide Hills sites to assist Disability clients to attain successful outcomes Analysing data to initiate changes to drive increased performanceProviding ongoing support, information, training and encouragement to staffWorking as part of a team to achieve both site and personal targetsAssisting with the recruitment, training and mentoring of staffManaging a caseload of clients on a daily basisProviding intensive assistance and support services to these clientsMotivating and coaching clients to achieve sustainable outcomesInterviewing clients and referring to other services and agencies if neededLiaising with other agencies, training providers and organisations Reverse marketing jobseekers direct to employersEnsuring compliance and client confidentiality at all times.

Managing the store to ensure high levels of customer serviceProviding staff training and mentoring Promoting products and setting up displays to ensure high levels of store presentation at all timesManaging the tills, float reconciliations and banking