Kylie Schaefer Email & Phone Number

Expanded duties to include compliance-based initiatives, such as customer-facing documentation requests, organizational documentation and content gap analyses against regulatory frameworks, and organizational knowledge base development.

Created, edited, and maintained 100+ organizational documents in adherence with corporate, legal, and regulatory standards

- Successfully developed and deployed an internal knowledge management system via Confluence- Created and maintained organizational procedures, user manuals, and training content - Completed phases of information development, including analysis, research, and interview to develop organization-specific and industry-specific content- Maintained continuous interaction with various departments on the impact of proposed document creation and updates- Produced high-quality documentation- Maintained knowledge of the system used to house procedures to support accurate and timely delivery to organization

Greater Nashville Area, Tn

- Planned, researched, developed, organized, wrote, and edited end-user information security audit reports (SOC 1, SOC 2, HIPAA, ISO 27001) and other relevant documentation- Proofread and copyedited content for proper use of grammar, punctuation, and style guidelines- Produced content in hard copy and electronic formats- Created, distributed, and collected relevant, regulatory-specific documentation from clients - Communicated with clients regarding report delivery- Supported company strategic initiatives- Handled the printing, binding, and shipping of reports- Managed special projects regarding resource and data entry

Bowling Green Area, Ky

- Registered guests and accommodated special requests- Coordinated room status updates with housekeeping, maintenance, and management- Served as a representative of the Hampton by Hilton brand- Managed hotel phone calls and guest assistance- Developed experience with multiple roles in the hospitality industry- Developed prioritization skills by managing multiple demands and responsibilities from guests and management

Bowling Green, Kentucky, United States

- Worked directly with Hotel, Restaurant, and Tourism faculty and staff- Developed greater understanding of ethics, leadership, diversity, and communication in hospitality industry- Assisted in writing and revision of hospitality course programming

Cincinnati, Oh

- Developed problem-solving skills in high-pressure situations- Communicated with patients, doctors, and healthcare facilities- Collaborated with patients, medical assistants, and doctors- Gained knowledge of healthcare industry- Scheduled patient appointments, tests, and admissions- Coordinated with insurance carriers regarding patient coverage

Bachelor Of Arts - Ba, Creative Writing, 3.79/4.0

Activities and Societies: Mahurin Honors College; Potter College of Arts and Letters; Kappa Delta Sorority(Vice President-Membership.

English Literature, British History, American History

A semester-long, global study abroad experience.