Kylie Stephens Email and Phone Number

When you join us, you’re opening a whole new world of possibilities. You'll be exposed to a diverse mix of professions and benefit from access to a broad range of career opportunities.

I am Experienced Talent Acquisition professional. I am passionate about delivering an exceptional candidate and employee experience and supporting our leaders to deliver a high performance, highly engaged culture to ensure delivery of our business objectives.My responsibilities have ranged from the leadership of the talent team, stakeholder management and end to end talent acquisition across multiple disciplines.Some of my key areas of passion are:• Coaching and supporting business leaders and stakeholders• Talent Pipelining & Creative Sourcing • Actively seeking ways to improve the candidate and manager experience• Identify new alternative sourcing methods for business units • Ensure we have a sustainable service that delivers a cost-effective outcome for the business• Effectively manage a team of 4 Talent ConsultantsI am a passionate leader who really enjoys building and mentoring strong relationships. In my role, I have a key focus on recruiting across our Customer Experience teams. Some of the key roles I recruit include: Centre and Retail Managers, Services Manager, Parking Experience, Risk and Security, Legal, Facilities Management, Administration, Bulk recruitment across our services teams (Concierge, carpark & Valet) and the list goes on.At Scentre Group, we create extraordinary places, connecting and enriching communities. We partner with the world’s leading brands, redefining the retail, hospitality, leisure and entertainment experience for the millions of customers we welcome through our doors every year.If you'd like to learn more about what a career at Scentre Group could mean for you, please give me a call on 02 9028 8349 to start a conversation, or visit our Careers Page at https://www.scentregroup.com/careers/careers to view our current vacancies.

Responsible for overseeing the customer service department within Westfield Sydney and ensuring all employees deliver the highest level of customer service possible. Manage a team of 35 customer service employees to ensure they are motivated and have the knowledge and skills needed to perform their roles effectively providing exceptional customer service.Develop and review customer relations policies, programs and proceduresProvide direction and feedback to team members and assist with recruitmentPlan, put into place service trainingWork alongside the Sydney Centre management team, Organistaion ,service agents and customers to identify and respond to issues and expectationsEnsure the organisation complies with established product and service quality standards

Cardno is a global provider of integrated professional services which enrich the physical and social environment. Headquartered in Brisbane, Australia and listed on the ASX, we are more than 6,000 specialists, in over 130 offices, who deliver world-class, community-defining infrastructure, environmental and social professional services projects in more than 100 countries. Established in 1945, we are a dynamic, global team of multidisciplinary specialists with expertise and more than 70 years’ experience in designing, developing and delivering sustainable projects and community advancement programs. I manage the end-to-end recruitment of Cardno business units across NSW, ACT & NZ (APAC) in the areas of Buildings, Transport & Civil Infrastructure, Water & Environment, Surveying, Town Planning, Power and Geosciences. My role allows me to partner with managers across the business to bring the best talent into our business. When you join Cardno, you'll be part of a diverse global team of talented technical experts and professionals working in a collaborative and connected environment. If you are interested in learning more, please visit our Careers website: https://www.cardno.com/careers/

Selected Achievements:Ability To provide appropriate solutions in order to proactively resolve operational issues on any shift through in-depth handling and ownership of solutionsClear focus on crew attendance and management implementation. Operating the base with continued customer and crew satisfaction. Hiring and retention of employeesPerformance management and Disciplinary actionProvide advice and guidance to cabin crew on operational and non-operational issues.Play a leading and decisive role in handling sensitive situations with a high degree of empathy. Provide crew with a 24 hour service which is in line with the Jetstar values and act as a role model of outstanding serviceManage the Service Delivery response to any operational disruption/delay/diversion on a shift (eg. Due to weather/medical/security/technical/crew transport etc). React in the moment by coordinating and mobilizing resources and communicating prompt plan of action to relevant stakeholdersTake ownership of issues and use judgment and discretionary authority to prioritize and manage critical incidents in an appropriate manner. Maintain control and keep in constant communication with the relevant partiesDevelop and maintain credible relationships with internal and external departments (police, immigration, flight ops, Outstations) in order to exercise personal influence in achieving end results for the organizationI Display a strong operational background in a fast paced challenging environment with the ability to take ownership of critical incidents, influencing and implementing effective decisions and solutions

Leadership, guidance and procedural support to all cabin crew on line. The interface between the Manager Crew Base and cabin crew to facilitate 360 degree communication flow regarding crew performance against standards and assist in the communication flow regarding procedural issues. The role is fundamental to crew base performance and engagement.Selected Achievements:I was able and willing to accept new responsibilities, and was called upon to help with projects unrelated to my regular day-to-day assignments. Successful implementation and development new processors and development opportunities within JetstarChosen to participate in the roster focus group. Developed greater lines of communication within the Sydney base, regarding staff rosters. Became the ‘go to ‘person for all roster queries and concerns.Successful recruitment of employee delegates online to join the roster focus group. Achieved a high level of customer satisfaction by exhibiting a positive attitude and building trust, by ensuring commitments are met and expectations are exceeded by offering additional information about the company’s products in line with customer needs and priorities.Identified and implemented areas for development within my team. Successful implementation of performance improvement plans and allegation processors. Continual monitoring of Crew sick leave and reinforcement of implementation to the business. Group sick leave has decreased 5% in the last 2 months.

Full service three class premium international boutique airline, launched in 2009.