Passionate about leading those around me to make a difference in people’s lives and to see the benefit they can add.

EML Team Leader• Driving EML values and culture through ongoing coaching.• Support continuous improvement and innovation whilst ensuring team members achieve performance KPI targets and have appropriate strategies in place to achieve overall budgeted targets. • Manage incoming and outgoing workflow. • Manage performance for both low and high achievers. Identify and facilitate team member development opportunities through regular team meetings, 1:1 coaching sessions and providing… Show more EML Team Leader• Driving EML values and culture through ongoing coaching.• Support continuous improvement and innovation whilst ensuring team members achieve performance KPI targets and have appropriate strategies in place to achieve overall budgeted targets. • Manage incoming and outgoing workflow. • Manage performance for both low and high achievers. Identify and facilitate team member development opportunities through regular team meetings, 1:1 coaching sessions and providing timely feedback to all team members. • Build and maintain effective working relationships with both internal and external stakeholders.• Ensure appropriate attention to detail, management and prevention of risk and governance is implemented by myself and all team members. • Develop and maintain a strong working partnership with the regulator. • Working though complaints and concerns whilst involving all invested stakeholders. EML Claims ManagerJune 2011 – June 2014• Provide ongoing support and assistance to all stakeholders through regular, personalised and targeted communications. • Proactively manage Rehabilitation Providers to ensure value for money service is being provided.• Develop and maintain effective working relationships with all key stakeholders.• Work towards achieving performance and KPI targets, Show less

Angus and Coote Store Manager• Providing quality service to all customers• Understanding and working within budgets and profit and loss statements• Rostering of staff • Staff training and development• Working with repair contractors and suppliers• Conducting stock takes and rectifying variances• Working though complaints and concerns • Maintaining a professional and pleasant working environment• Promotion setup and merchandising of stock, ensuring company… Show more Angus and Coote Store Manager• Providing quality service to all customers• Understanding and working within budgets and profit and loss statements• Rostering of staff • Staff training and development• Working with repair contractors and suppliers• Conducting stock takes and rectifying variances• Working though complaints and concerns • Maintaining a professional and pleasant working environment• Promotion setup and merchandising of stock, ensuring company standards remain adhered too. • Interviewing and hiring of new staff members Show less