•Selling of tickets, tours and Fullers products.•Handling and maintain a float and a till•Making announcements in accordance with arrivals and departures of sailings.•Understanding of Vessel Movement sheets and updates; in order to provide timely service.•Checking of tickets to ensure that everyone is traveling on valid and correctly purchased tickets.•Dealing with problems (delayed/cancelled ferry’s, unhappy passengers, etc.) calmly and with the utmost of care.•Making… Show more •Selling of tickets, tours and Fullers products.•Handling and maintain a float and a till•Making announcements in accordance with arrivals and departures of sailings.•Understanding of Vessel Movement sheets and updates; in order to provide timely service.•Checking of tickets to ensure that everyone is traveling on valid and correctly purchased tickets.•Dealing with problems (delayed/cancelled ferry’s, unhappy passengers, etc.) calmly and with the utmost of care.•Making and processing of bookings•Knowledge and understanding of radio communications•Ability to handle even the unhappiest of customers with respect. Show less

Processed guest payments for room charges.Greeted and registered guests and issued room keys.Recommended top dining and entertainment options for guests in the Newcastle upon Tyne area.Answered department telephone calls sing correct salutations and , telephone etiquette.Monitored room availability using Hostelworld software, through email and via telephone reservations.Greeted all guests in a courteous and professional manner.Fostered strong working relationships… Show more Processed guest payments for room charges.Greeted and registered guests and issued room keys.Recommended top dining and entertainment options for guests in the Newcastle upon Tyne area.Answered department telephone calls sing correct salutations and , telephone etiquette.Monitored room availability using Hostelworld software, through email and via telephone reservations.Greeted all guests in a courteous and professional manner.Fostered strong working relationships with all hostel departments, including ordering.Duty Manager of a 26 room [177 bed] hostel from the hours of 5PM-10PM after the managers were off duty.Addressed and resolved any problems in the hostel or with guests.Handled a Till and maintained a constant float.Checked out guests and collected keys. Show less