Kylie Walker Email & Phone Number

As a Virtual/Telehealth Mental Health Coach at Night Space (Remote) with Australia Unity/Beyond Blue since July 2023, I've been dedicated to providing crucial mental health support to individuals in crisis. My role involves active listening, crisis intervention, and de-escalation to ensure the safety and emotional stability of clients. I also moderate online forums and chats, educate clients about mental health resources, and teach coping strategies. Collaboration with a multidisciplinary team and meticulous record-keeping are essential aspects of my work, along with staying updated on the latest mental health trends. ♦♦ Offer immediate mental health support to individuals in crisis.♦ Practice active listening and build rapport to foster trust.♦ Utilize crisis intervention and de-escalation techniques.♦ Act as a moderator for online forums and chats.♦ Provide information on mental health resources and self-help techniques.♦ Teach practical coping strategies and self-care techniques.♦ Collaborate with a multidisciplinary team for comprehensive care.♦ Maintain accurate records in compliance with privacy regulations.

As a Mental Health & Disability Support Worker at Northcott Disability since October 2019, I have been dedicated to enhancing the lives of individuals with disabilities. My role involves empowering clients to achieve independence through daily living support and personalized care plans. I manage medication administration, maintain meticulous records, and collaborate on Behavior Support Plans. Additionally, I provide transportation and mobility assistance, advocate for clients' rights, and ensure their safety during emergency situations. Continuous monitoring and feedback are vital aspects of my commitment to their well-being. ♦♦ Empower clients to achieve and maintain independence.♦ Create and implement person-centered support plans.♦ Administer and manage medications accurately and on schedule.♦ Maintain detailed records for effective monitoring and compliance.♦ Collaborate on Behavior Support Plans to promote positive behaviors.♦ Provide safe transportation and mobility assistance.♦ Advocate for clients' rights and preferences.♦ Continuously assess and adjust support plans as needed.♦ Effectively respond to emergency situations to ensure client safety.

As a Manager at Storage King Marsden Park (Pioneer Performance) from September 2018 to September 2019, I played a pivotal role in the success of the establishment. My responsibilities spanned various facets of operations, including marketing, customer service, team management, and financial administration. I excelled in achieving and exceeding Key Performance Indicator (KPI) targets, while ensuring high customer satisfaction and maintaining financial accuracy. Here's a summary of my key accomplishments and responsibilities:♦ Orchestrated pre-opening marketing initiatives and events to generate interest and anticipation.♦ Successfully increased occupancy rates and business volume through strategic planning and promotions.♦ Provided exceptional customer service, managing accounts, and promptly resolving inquiries and concerns.♦ Met and exceeded KPI targets through effective strategies and performance monitoring.♦ Maintained a high conversion rate for inquiries by guiding and training the sales team in customer interactions.♦ Oversaw staff management, including recruitment, training, and performance evaluation.♦ Managed administrative tasks, including data entry, document specifications, and reporting.♦ Conducted month-end reconciliation of creditors and debtors to ensure financial accuracy.♦ Managed facility maintenance to ensure a safe and inviting environment for customers.♦ Cultivated strong relationships with customers and business partners to enhance retention.♦ Handled correspondence and communication with stakeholders, including drafting reports and memos.♦ Ensured secure cash handling and timely banking of funds, maintaining financial controls.

As a Residential and Community Support Worker at OTCP 20 Hill St Coffs Harbour from February 2017 to September 2018, I played a vital role in assisting clients in achieving their personal goals and fostering independence.♦ Supported clients in realizing personal goals and outcomes, promoting self-improvement and independence.♦ Maintained accurate and up-to-date client records, including medication charts and progress notes.♦ Developed and executed work plans efficiently to meet client needs and achieve planned outcomes.♦ Worked in compliance with established policies and procedures, ensuring a structured and regulated environment for client care.♦ Effectively managed professional boundaries, prioritizing the safety and well-being of clients and support workers.♦ Provided continuous encouragement and support to clients, assisting them in overcoming challenges and making progress toward their goals.♦ Cultivated strength-based professional relationships with clients, fostering trust and a positive environment.♦ Adhered to as-needed (PRN) protocols to ensure clients received timely and appropriate care when required.♦ Prompted and supported clients in becoming more connected with the community, enhancing their social integration and participation.♦ Offered skill-building activities and guidance to enhance clients' abilities and self-sufficiency.♦ Supported clients with their medication needs, ensuring proper administration and dosage compliance.♦ Managed and stayed up-to-date with Behavior Support Plans (BSPs) to effectively address challenging behaviors and promote positive ones.♦ Provided assistance with personal care, lifting, and transportation as needed, ensuring the well-being and comfort of clients in their daily lives.

As a Manager at Fry's Self-Storage in Lawnton, QLD, and Midcoast Storage (Sentinel Storage Security) overseeing four Storage Cluster Centres from June 2013 to November 2016, I held a pivotal role in the efficient management and growth of multiple self-storage facilities. My responsibilities spanned various aspects of operations, customer service, team management, and financial administration. Here's a summary of my key achievements and responsibilities:♦ Managed three separate self-storage facilities, ensuring effective operations and achievement of key performance indicators (KPIs) for each.♦ Successfully drove increased occupancy and business volumes through strategic marketing initiatives and expanded service offerings.♦ Ensured high levels of customer satisfaction through effective account management, inquiries resolution, and prompt customer issue resolution.♦ Diligently worked to meet and exceed KPI targets, implementing strategies to improve performance and efficiency.♦ Maintained a high conversion rate for inquiries by training and guiding the sales team to excel in customer interactions.♦ Oversaw staff management, including recruitment, training, and performance evaluation, fostering a skilled and cohesive team.♦ Managed administrative tasks, including data entry and document specifications, ensuring accurate and efficient record-keeping.♦ Conducted month-end reconciliation of creditors and debtors, maintaining financial accuracy and compliance.

As a Manager at Self-Storage Select Narellan in Sydney, NSW, under Rent a Space/Kennards Self-Storage from June 2006 to December 2011, I played a pivotal role in driving the success of the self-storage facility.♦ Introduced and executed innovative marketing strategies that substantially increased occupancy and business volumes, attracting new customers and enhancing brand visibility.♦ Ensured exceptional customer service and account management, resulting in a notable boost in client satisfaction and retention, with positive feedback and repeat business.♦ Successfully met and exceeded Key Performance Indicator (KPI) specifications, consistently improving the team's performance and meeting business goals.♦ Implemented techniques and coaching to maintain a consistently high conversion rate for inquiries, contributing to improved sales and revenue.♦ Effectively managed staff, providing comprehensive training and professional development, leading to a highly skilled and motivated team.♦ Enhanced administrative efficiency by implementing streamlined processes for data entry and document specifications, resulting in increased accuracy and reduced processing times.♦ Successfully reconciled month-end creditors and debtors, ensuring precision in financial records and compliance with accounting standards.♦ Initiated and oversaw a culture of continuous improvement, fostering innovative solutions and processes that enhanced the center's operations and client experience.♦ Cultivated a positive and collaborative work environment by promoting open communication, team-building, and employee engagement, resulting in higher morale and productivity.