Kylie Wright Email & Phone Number

Adelaide, Sa, Au

Adelaide, Sa, Au

Australia

South Australia, Australia

Admin support role for National HSW team

Regency Park

Providing world class customer service via telephone or emailEnsure customer requests are actioned in a timely manner and within allocated timeframesTake ownership in continuing and cultivating all customer interactionsManage any customer issues and escalations ensuring a swift and positive mannerThrive in a high-volume call centre environmentDemonstrate Purchasing, expediting and procurement experienceOutstanding customer service skillsHigh attention to detail and problem solving skillsClear communication

North Plympton, South Australia, Australia

•​Answer a high volume of incoming calls, placing orders, and effectively directing enquiries simultaneously•​Order management from start to finish in a professional and timely manner•​Liase with operations to confirm lead times and delivery dates for orders, and keep customer updated with this information•​Provide customers with product, price and availability information with accuracy and promptness•​Support the sales team with new and prospective customers and queries•​Maintain and monitor reports relating to product availability and supply•​Process, maintain, and communicate all details on APA orders and Civil Direct customers for SA / VIC•​Work confidently autonomously and as part of a state and national team•​Maintain a fantastic level of attention to detail and demonstrate high levels of reliability and accountability

Adelaide, Australia

Manage a portfolio of home insurance claims through to completion, provide outstanding customer service, and complete all administrative duties associated with the claim. Inbound calls and interactions with vendors to complete repair works were also a large part of this role.

Brampton, Ontario, Canada

Coordinate and purchase all custom materials for projects.Ensure orders are received by vendor and confirm timely delivery of material.Keep stock levels up to date and relevant to supply and demand.Run regular reports on frequently purchased products for regular customers and buy enough to cover short and long term requirements.Work closely with sales and warehouse team to purchase correct volumes of product that we can hold in stock and ship to customers on a regular basis.Negotiate pricing with vendors.SAP and Epicor (p21) proficient.

My role as an Inbound Logistics Associate requires responsibility for both national and international warehousing/deliveries. Working directly with vendors and freight forwarders, I aim to ship product to Airex in the shortest time possible, for the best price, and have it arrive at our warehouse in good condition.Responsibilities:Work closely with vendors, freight companies, and warehouse staff to coordinate freight movement on multiple shipments;Multi task in a busy environment for up to 10hr days;Utilise multiple freight software program's for data entry including SAP and Epicor;Check and receive freight for distribution to customers;File freight claims and credit requests with vendors and carriers for damaged or missing goods.

Originally employed as a Sales Associate/Skincare/Makeup Consultant, I was promoted to Manager On Duty/Keyholder in October 2012. When I returned to Canada in 2014 I successfully returned to the company as a Team Lead.Responsibilities:Multi task in a rapid sales environment;Develop excellent relationships and work closely with clients to identify needs and to provide them with an exceptionally high level of customer service;Assist with staff training and motivation;Security / opening and securely closing the store daily;Meet sales targets for all or particular products on a daily/weekly/monthly basis;Day finance duties covering banking, reconciliations and stock tracking.

Working around my full time position with Qantas, I maintained a high standard of food and beverage service for 150-250ppl or more for a la carte dining and functions. My role covered waitressing/bar tending/barista/function coordinator.Responsibilities:Multi task in a high pressure environment;Add on sales of wine and daily specials;Working with managers and fellow staff to coordinate multiple service schedules and meet specific client needs.

My role as an International Freight Clerk required responsibility for both front facing customer service duties and warehousing/deliveries. I held an ASIC pass for high level security clearances throughout the airport facilities and a current Dangerous Goods Certification, as well as completing rigorous workplace OH&S training courses.Responsibilities:Work closely with managers and fellow staff to coordinate freight movement on multiple flights and trucks;Multi task in a busy environment for up to 10hr shifts;Maintain strict customs and quarantine protocols;Utilise multiple customs and freight software program's for data entry;Complete daily finance and postal duties.

Bramalea City Centre

Originally employed as a Sales Associate/Skincare/Makeup Consultant in a part time capacity, I was promoted to Manager On Duty/Keyholder in October 2012.Responsibilities:Multi task in a rapid sales environment;Develop excellent relationships and work closely with clients to identify needs and to provide them with an exceptionally high level of customer service;Assist with staff training and motivation;Security / opening and securely closing the store daily;Meet sales targets for all or particular products on a daily/weekly/monthly basis;Day finance duties covering banking, reconciliations and stock tracking.

Toronto

Advise, create and book all aspects of Australian/New Zealand and South Pacific travel for retail agents in USA and CAD.Use multiple computer sytems, speak directly with agents, accounting, confirmations etc.Track sales targets and bookings.

Bramalea City Centre

Book International Travel for retail customers.Knowledge of multiple systems and applications.Speak direct with clients on phone or in person.Track sales targets and bookings.

Toronto

Provide clients with up to date information on all activities in Toronto including tours/theatre/restaurants/airport transfers.Book all activities and car hire.Guide tours.

Dublin

Working closely with senior management and clients, I was responsible for tea & coffee room service, silver service 3 course lunches, wine and canapé receptions, buffet and a la carte dinners and cafe service.

Cert 3 Sign Manufacture & Installation, Signage

Tico Certification, Ontario Travel Laws

Certificate 4, Workplace Training And Assessment

Education record