Kylie Taylor, Csm Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Present platform solutions to Executive audiences through stages of the sales process.Develop and implement strategies to optimize implementation processes, tools, contracts and workflows.Oversee end-to-end production of custom features ensuring they are release-ready through iterative feedback on requirements, testing, comprehensive documentation, training, and user support.Serve as a point of contact for external vendors, ensuring timely processes, adherence to timelines, and accurate payments.Facilitate communication between Product, Customer Service, Sales, Finance, and other internal teams to provide regular project updates and manage stakeholder expectations.

Responsible for leading an innovative, successful, results-driven, and high-energy team with a differentiated and high-value SaaS platform that simplifies complexity in the benefits administration world. • Develop standard implementation processes for business requirements, artifacts management, training materials, reporting requirements and process flows. • Support the development of direct reports who enabled the configuration and deployment of SaaS technology. • Leverage Smartsheet to create an automated client-specific dashboard and executive summary dashboards. • Manage implementation pipeline for clients including prospective, new, and all renewing client portfolios.• Partner with the Executive team to present platform solutions during final presentations to prospective clients.• Participate in responding to request for proposals.• Build and maintained deep client relationships contributing to 99% client retention rate.

Successfully implemented 40+ association-based health plans across the county, with over 150 carrier integrations. Onboarded 2,000+ employers with unique product and plan elections to support management of over 150,000k members. Applied project leadership, rigor, and discipline by creating standardized project plans, discovery sessions agendas and documentation of requirements. Effectively coordinated implementation resources and project budgetsServed as a product expert and assisted with product configuration, user acceptance testing and deployment of all technology.

Mukilteo, Washington

Responsible for applying project leadership, coordination of resources, monitoring and report out on project progress, ensured that quality, schedule, and budget requirements were met. Served as a product expert and completed product setup, configuration, and testing for all implementations.• Successfully implemented 40+ association-based health plans across the county, with over 150 carrier integrations. • Applied project leadership, rigor, and discipline by creating standardized project plans, discovery sessions agendas and documentation of requirements. • Effectively coordinated implementation resources • Served as a product expert and assisted with product configuration, user acceptance testing and deployment of all technology.

Mukilteo, Washington

Initiated and managed internal projects, including budget, schedule, and performance, working to ensure the ultimate success and acceptance of the overarching suite of projects. Maintain continuous alignment of program/project scope with strategic business objectives and make recommendations to modify the program/projects to enhance effectiveness driving toward the desired business result or strategic intent. Responsible for working with leadership to determine and coordinate the sharing of resources among their constituent projects to the overall benefit of the organization.• Maintained continuous communication and alignment with stakeholders of projects scope to assure key time-sensitive business objectives were delivered. • Partnered with Executive leadership to coordinate cross-department resources planning assuring all strategic projects were properly resourced and forecast.

Mukilteo, Washington

Organized and prioritization of the Software Development and Production Support backlog and worked with subject matter experts to deliver on committed projects. Organized, facilitate, and documented project meetings. Monitored and implemented multiple projects providing communication of project status based on varying levels of leadership. • Worked with subject matter experts to solicit requirements for development requests• Managed production support backlog• Prioritized and assigned all development tasks/tickets • Acted as Scrum Master for the development team

Mukilteo, Washington

Ensured delivery of excellent customer service through fast and accurate processing of enrollment, eligibility, billing, communication, and coordination with other departments to resolve inquiries. Point of customer contact for general and escalated inquiries. Build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.• Coordinated client deliverables with product and development teams.• Assisted with coordination of client meetings by assuring all logistics including hotel accommodations, dining reservations, flights and meeting rooms were arranged.• Managed client relationships while working to up sell new services.