Kylie D. Email & Phone Number

- Validating client deposits and approving/rejecting them within 2 minute SLA- Reviewing documents for online and retail account KYC- Performing account investigations,deciding whether further documents are required and working alongside Fraud/Payments/RG to solve cases- Executing customer requests related to account management and following up accordingly in a timely manner- Keeping up to date with company policies and procedures- Achieving individual and department KPIs- Distributing tasks before shifts ensuring a fair and efficient workflow- Successfully training new hires in the role

- Providing prompt and friendly assistance to customers via live chat,e-mail and phone maintaining a high level of C-SAT and first time resolution- Reviewing and verifying documents for KYC- Escalating relevant cases to Fraud/Payments and other departments and collaborating with them to reach resolution- Adapting to new features,policies and procedures and forwarding feedback to management- Reaching personal and business targets

- Opening and closing the shop at the start and end of my shifts- Maintaining the cash float and performing reconciliations as well as E.O.D reports- Processing payments through the POS system- Guiding customers in choosing suitable shoes and answering their enquiries- Setting up the shop display and pricing items- Receiving and documenting deliveries and stock transfers- Maintaining the shop clean and organised

Professional Diploma In Ux Design

Matriculation Certificate (A-Levels)