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Kylie Franco is listed as At International Rx, I am responsible for providing support to our Account Manager by maintaining relationships with our clients' members and assisting account executives with administrative tasks. at International Rx, based in Hickory, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Kylie Franco.
Kylie Franco previously worked as Account Coordinator at International Rx and Provider Support Supervisor at Hearing Care Solutions. Kylie Franco holds Bachelor Of Science In Business Administration (Bsba), Supply Chain Management from Walker College Of Business At Appalachian State University.
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I have traveled and lived in many areas throughout the United States. This has provided me the opportunity to meet and work with many different kinds of people and in just an many different fields. I have even worked at a community healthcare center where the primary demographic was Spanish speaking so I do have some Spanish speaking skills as well. I have gained experience from working in assisting in restaurant management, inventory, and openings, several supervisory roles in customer service, administrative in healthcare, managing store operations for dispensing hearing aids, acting as a point of contact for the sales and application of benefits for hearing aids and testing appointments, and most currently acting as an account coordinator. Some of the skills I have gained throughout the years follow: •Recruiting, training, and coaching employees, and communicating job expectations •Answering questions, resolving problems, and approving refunds or exchanges •Setting team goals and monitoring progress •Conducting surveys, evaluating processes, and establishing service metrics •Conducting inventory analysis•Implementing company policies and procedures•Assist account executives with administrative tasks, such as pulling requested data and providing reports •Provide project support to marketing teams, and create and provide feedback on project estimates and timelines •Update internal databases with account information •Prepare, file, and retrieve sales-related documents, such as contracts and agreements
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Cornelius, North Carolina, United States
•Achieving best in class customer service for our members to maintain client relationships•Allocating tasks amongst our book of business as to properly disperse workload and responsibility•Acting as a bridge for communication, regarding members and employees, to executive team to properly report anomalies, discrepancies, patterns, escalations, and more
Denver, Colorado, United States
•Advised providers on member benefit applications, ordering procedures, and order status to maintain proper application of hearing aid benefits, dispensing of hearing aid units, and regulation management•Aided department manager with overseeing departments work resulting in completion of tasks by their perspective due date and determining where more training was required•Achieved opportunities to cross train with multiple departments within the company structure resulting in less outreach for support from said departments as I was able to complete the required support on my own and furthermore completed tasks in less time
Littleton, Colorado, United States
•Acted as a office manager in a team of two consisting of myself and the audiologist resulting in higher profit margin for the company/office•Aided in sales of units through suggestive selling, outreach to offer scheduled maintenance appointments, and thorough research of benefits available to customers resulting in more appointments set and units sold•Analyzed insurance benefits and provided details to audiologist to ensure we are offering the best options available to the customer resulting in higher customer satisfaction
Bakersfield, California, United States
•Achieved high marks for dedication to customer service •Aided patients who were unable to read or write resulting in completion of payment assistance paperwork and registration•Adjusted schedule for walk in clinic resulting in a rotating schedule being applied that allowed all employees at the 12 our site to have 1 week off each month paid
Activities and Societies: Vice President of the Dental Club
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Kylie Franco works for International Rx.
Kylie Franco is listed as At International Rx, I am responsible for providing support to our Account Manager by maintaining relationships with our clients' members and assisting account executives with administrative tasks. at International Rx.
Kylie Franco is based in Hickory, North Carolina, United States while working with International Rx.
Kylie Franco has worked for International Rx, Hearing Care Solutions, Hearinglife, and Clinica Sierra Vista.
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Kylie Franco holds Bachelor Of Science In Business Administration (Bsba), Supply Chain Management from Walker College Of Business At Appalachian State University.
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