Kylie Franco

Kylie Franco Email and Phone Number

At International Rx, I am responsible for providing support to our Account Manager by maintaining relationships with our clients' members and assisting account executives with administrative tasks. @ International Rx
Kylie Franco's Location
Hickory, North Carolina, United States, United States
About Kylie Franco

I have traveled and lived in many areas throughout the United States. This has provided me the opportunity to meet and work with many different kinds of people and in just an many different fields. I have even worked at a community healthcare center where the primary demographic was Spanish speaking so I do have some Spanish speaking skills as well. I have gained experience from working in assisting in restaurant management, inventory, and openings, several supervisory roles in customer service, administrative in healthcare, managing store operations for dispensing hearing aids, acting as a point of contact for the sales and application of benefits for hearing aids and testing appointments, and most currently acting as an account coordinator. Some of the skills I have gained throughout the years follow: •Recruiting, training, and coaching employees, and communicating job expectations •Answering questions, resolving problems, and approving refunds or exchanges •Setting team goals and monitoring progress •Conducting surveys, evaluating processes, and establishing service metrics •Conducting inventory analysis•Implementing company policies and procedures•Assist account executives with administrative tasks, such as pulling requested data and providing reports •Provide project support to marketing teams, and create and provide feedback on project estimates and timelines •Update internal databases with account information •Prepare, file, and retrieve sales-related documents, such as contracts and agreements

Kylie Franco's Current Company Details
International Rx

International Rx

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At International Rx, I am responsible for providing support to our Account Manager by maintaining relationships with our clients' members and assisting account executives with administrative tasks.
Kylie Franco Work Experience Details
  • International Rx
    Account Coordinator
    International Rx Jun 2023 - Present
    Cornelius, North Carolina, United States
    •Achieving best in class customer service for our members to maintain client relationships•Allocating tasks amongst our book of business as to properly disperse workload and responsibility•Acting as a bridge for communication, regarding members and employees, to executive team to properly report anomalies, discrepancies, patterns, escalations, and more
  • Hearing Care Solutions
    Provider Support Supervisor
    Hearing Care Solutions Sep 2021 - Jun 2023
    Denver, Colorado, United States
    •Advised providers on member benefit applications, ordering procedures, and order status to maintain proper application of hearing aid benefits, dispensing of hearing aid units, and regulation management•Aided department manager with overseeing departments work resulting in completion of tasks by their perspective due date and determining where more training was required•Achieved opportunities to cross train with multiple departments within the company structure resulting in less outreach for support from said departments as I was able to complete the required support on my own and furthermore completed tasks in less time
  • Hearinglife
    Patient Care Coordinator
    Hearinglife Feb 2021 - Sep 2021
    Littleton, Colorado, United States
    •Acted as a office manager in a team of two consisting of myself and the audiologist resulting in higher profit margin for the company/office•Aided in sales of units through suggestive selling, outreach to offer scheduled maintenance appointments, and thorough research of benefits available to customers resulting in more appointments set and units sold•Analyzed insurance benefits and provided details to audiologist to ensure we are offering the best options available to the customer resulting in higher customer satisfaction
  • Clinica Sierra Vista
    Receptionist
    Clinica Sierra Vista Oct 2018 - Jan 2021
    Bakersfield, California, United States
    •Achieved high marks for dedication to customer service •Aided patients who were unable to read or write resulting in completion of payment assistance paperwork and registration•Adjusted schedule for walk in clinic resulting in a rotating schedule being applied that allowed all employees at the 12 our site to have 1 week off each month paid

Kylie Franco Education Details

Frequently Asked Questions about Kylie Franco

What company does Kylie Franco work for?

Kylie Franco works for International Rx

What is Kylie Franco's role at the current company?

Kylie Franco's current role is At International Rx, I am responsible for providing support to our Account Manager by maintaining relationships with our clients' members and assisting account executives with administrative tasks..

What schools did Kylie Franco attend?

Kylie Franco attended Walker College Of Business At Appalachian State University, San Joaquin Valley College-Bakersfield.

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