Kylie Egan Email & Phone Number

Brisbane City, Qld, Au

Brisbane City, Queensland, Australia

Ipswich, Queensland, Australia

Ipswich, Queensland, Australia

Beaudesert

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

WooliesX combines the digital, e-commerce, data, and customer divisions under Woolworths Australia. As a member of the Loyalty team within WooliesX, I established a strong understanding of the Woolworths Rewards program for all stakeholders within the Woolworths business, ensuring greater business success and popularity amongst customers.In this role I am most proud of delivering:- The coaching and and development of teams on the business's customer retention strategy through the development and facilitation of well-structured training sessions delivered to 20-120 participants per session.- The development and delivery of State level reporting and interpretation of National reporting to provide insight to current market trends (including key movements, segment analysis, marketing strategy effectiveness), supporting commercial decisions in the State and National Operations team.

Brisbane Area, Australia

WooliesX combines the digital, e-commerce, data, and customer divisions of Woolworths Australia. A member of the operational support team, I supported the implementation of operational frameworks, working collaboratively on initiatives, whilst providing efficient system issue and complaint resolution to the business and customers. In this role I am most proud of delivering:- The coaching and development of key stakeholders with one on one coaching and class-based training plans, strengthening knowledge and understanding of the eCommerce business and capitalising on sales momentum within the QLD market.- Providing the timely operational support to teams including issue resolution and escalation of website and systemic failures, in store execution and transport delays across all hours of trade to ensure service to customers was maintained.

Brisbane, Queensland, Australia

As a member of the Risk and Assurance team, I provided business owners a methodical and systematic assessment of key risks, identified controls, provided quality assurance assessment of core business processes and assessed adherence to legislative requirements.Within this role I most proud of delivering:- A strong understanding of state regulatory requirements and Woolworths policies that allowed me to provide commercially sustainable solutions that satisfied business key objectives and minimised potential risks. - Delivering high quality pre-audit information, identified industry trends, isolated data indicating potential control breakdowns and fraudulent activity prior to completing fieldwork. - Providing timely reporting (weekly/monthly/quarterly) that highlighted audit findings and recommendations, as well as current risk trends and required actions for each business unit.

Brisbane, Queensland, Australia

Woolworths Supply Chain operates Distribution Centres, Primary Freight and Packaging and Barcode requirements to ensure smooth transition of products between Trade Partners and Stores. As a member of the Finance Team, I supported the effective management of business operations and provided analytical and financial support.Within this role I am most proud of delivering:- The management of financial reporting, forecasting and budget management within SAP and TMR across the QLD Distribution Centres.- The development and implementation of processes that monitored Distribution Centre operating and transport costs and identified variances against budgeted business expectations to enable decisions to be made by Distribution Centre Management Teams.- Delivering weekly and monthly accounting process and accruals, the revision of preliminary results and acting as the conduit for the State team and the National Financial Control, resolving finance related queries.- The revision and maintenance of the Distribution Centres Asset registers in Excel monthly, financially analysed capital purchases to ensure the purchases were essential.

Brisbane, Australia

Held a number of In Store Management roles within the Division.QLD Rehabilitation Coordinator.Recruitment and Induction Champion for Dan Murphy & BWS team members.Payroll Project Team Lead during payroll transition.

Brisbane, Queensland, Australia

Various store roles prior to commencing my management roles.