Strategic transformation leader with a rare combination of enterprise scale experience and entrepreneurial innovation. Known for helping scale Microsoft's Cloud+AI product design org from 10 to 600+ people across 22 countries, pioneering new disciplines that became industry standards (Content Design, Design Strategy, AI Experience), creating frameworks that connect brand to product execution, and building happy and high-performing teams that consistently deliver standout results (Top WHI scores: 91-94).I bring a proven track record of uniting diverse teams to unlock breakthrough customer experiences, consistently delivering measurable business impact across entire product portfolios:• Led design strategy transformation across business apps product portfolio that drove an average gain in usability of 92%, cut task failures by 47%, and increased product satisfaction by 8 points. • Implemented AI-driven tools and processes to improve customer satisfaction, streamline product development cycles, and boost overall productivity.• Drove strategic envisioning framework for Copilot AI experiences and orchestrated total experience alignment through brand-driven content strategy and design system, shared strategic tools and resources, and cross-functional governance processes.• Spearheaded modernization of Microsoft's brand voice and verbal identity, boosting brand perception, driving customer engagement, and contributing to 16 consecutive quarters of profitable growth—propelling Microsoft to become the world's most valuable company by 2024.As both former Microsoft Cloud + AI Senior Leadership Team member and current strategic consultant, I bring unique insight into driving organizational change at scale—particularly in emerging technologies and AI transformation. 20+ years industry experience in AI/ML, cloud computing, B2B, SaaS, dev platforms, analytics in organizations spanning startups to multinational corporations.With this foundation of proven success at enterprise scale, I'm seeking Senior Director opportunities where I can leverage my expertise in:• Architecting brand-led innovation an enterprise AI transformation• Building high-functioning orgs through recruiting, coaching, and supporting teams • Driving total experience cohesion across complex portfolios• Leading cross-functional initiatives that deliver measurable business impact• Orchestrating customer experience transformation at scale
Listed skills include Product Marketing, Design Leadership, Trello, Service Design, and 38 others.
