Kylie Smith Email & Phone Number

Melbourne, Victoria, Australia

TechnologyOne (ASX: TNE) is Australia’s largest enterprise software company and one of Australia’s top 150 ASX-listed companies, with locations globally. We provide a global SaaS ERP solution that transforms business and makes life simple for our customers. Our deeply integrated enterprise SaaS solution is available on any device, anywhere and any time and is incredibly easy to use. Over 1,300 leading corporations, government agencies, local councils and universities are powered by our software.

Melbourne, Victoria, Australia

Cooordinated and developed a schedule of online instructor led training events for existing customers, who had already implemented Authority modules, resulting in a 59% revenue increase from previous financial year and improved CNPS rating.Spearheaded the planning, scheduling, management and facilitation of customer users’ events.Project Manager and Content Solutions Builder for WalkMe - Digital Adoption Platform across Authority Altitude Saas Cloud Solution.Facilitated the creation and management of learning materials and implemented a dedicated training and learning collateral section on the Local Government Customer Portal.Learning Managment System manager and content moderator.

Melbourne, Australia

Part of Civica's Local Government Business Unit, I led and developed a cross functional team, including a 3rd party contractor, that was responsible for service delivery for the following areas of the Authority ERP solution:Customer Request Management, Building & Planning Applications, Cemetery Management, Electronic Records Management, Facilities Bookings, Regulatory Functions, Mobile App for Task Management.Responsible for the monitoring the team's peformance and periodic reporting on organisation metrics.Developed and maintained a number of different customer facing process guides and training collateral.

Adelaide

Involved in the successful completion of over 25 projects for Australian and New Zealand Local Government customers in the Authority suite of products. Project deliverables included software configuration, training, consultancy and business improvement.

Woodville

Assessed & determined applications for various Council permits required under Local Government Act, Council By-Laws, Road Traffic Act, including public space occupation, outdoor dining, mobile vending & residential parking.

Adelaide, South Australia, Australia

Management of the day-to-day operations of the City Compliance team responsible for Animal Management, Parking and Permits.Drove strategic corporate compliance initiatives.Assessed formal reviews of Infringement notices issued under the Australian Road Rules, Local Government Act, Council By-Laws and Dog and Cat Management Act.Oversaw contract management and vendor agreements relating to parking services, animal management and Council By-laws.

Adelaide, South Australia, Australia

Developed the Permits & Licensing module within the corporate ERP system to manage the wide variety of approvals Council was responsible for. This resulted in improved processes, improved turnaround times for decisions on applications as well as increasing the revenue stream associated with adhoc and ongoing permits and licensing.

Adelaide, South Australia, Australia

Implementation of the Permits & Licensing module in the corporate ERP.Data migration and data cleansing from legacy permit systems.End User Training.

Adelaide, South Australia, Australia

Spearheaded the implementation of a new CRM system and conversion of data from legacy CRM system.

Adelaide, South Australia, Australia

Management of Customer Service Centre, including Call Centre & Front Counter.

Adelaide, South Australia, Australia

Management of the hiring of Council’s halls and reserves for both regular and ad hoc hirers.Coordination with external parties to deliver major community events in the City, including Triathlons, Rowing Events, Markets.Development and publication of standard operating procedures for hall and reserve hire.

Implementation of Lotus Notes CRM system.Data migration from legacy system.Database Administrator

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

South Australian Certificate Of Education (Sace)

Library Assistant