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Kylie Smith Email & Phone Number

Customer Experience Expert | Dynamic Events Professional | Consultant Specialist | Training & Development Enthusiast | Champion of Business Process Improvement at TechnologyOne
Location: Melbourne, Victoria, Australia 15 work roles 2 schools
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Role
Customer Experience Expert | Dynamic Events Professional | Consultant Specialist | Training & Development Enthusiast | Champion of Business Process Improvement
Location
Melbourne, Victoria, Australia
Company size

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Kylie Smith is listed as Customer Experience Expert | Dynamic Events Professional | Consultant Specialist | Training & Development Enthusiast | Champion of Business Process Improvement at TechnologyOne, a company with 980 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Kylie Smith.

Kylie Smith previously worked as Business Consultant at Technologyone and Training Business Consultant at Civica Asia Pacific. Kylie Smith holds South Australian Certificate Of Education (Sace) from Seaton High School.

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TechnologyOne

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Profile bio

About Kylie Smith

Extensive experience in training, event management, consultancy, and leadership across Local Government and IT sectors.During my career, I have held a number of diverse roles including Training, Consultancy, Facilities Bookings & Event Management, Leadership, Business Analyst and Regulatory.I enjoy working with customers to help them meet their organisational objectives and help improve business outcomes. I have a passion for learning and helping others to learn and develop themselves, with many of the roles I have performed in my working career involving either coordinating or delivering training to others.

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TechnologyOne
Technologyone
Customer Experience Expert | Dynamic Events Professional | Consultant Specialist | Training & Development Enthusiast | Champion of Business Process Improvement
australia
Employees
980
AeroLeads page
15 roles · 33 years

Kylie Smith work experience

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Business Consultant

Current

Melbourne, Victoria, Australia

TechnologyOne (ASX: TNE) is Australia’s largest enterprise software company and one of Australia’s top 150 ASX-listed companies, with locations globally. We provide a global SaaS ERP solution that transforms business and makes life simple for our customers. Our deeply integrated enterprise SaaS solution is available on any device, anywhere and any time and.

Jul 2024 - Present

Training Business Consultant

Melbourne, Victoria, Australia

Cooordinated and developed a schedule of online instructor led training events for existing customers, who had already implemented Authority modules, resulting in a 59% revenue increase from previous financial year and improved CNPS rating.Spearheaded the planning, scheduling, management and facilitation of customer users’ events.Project Manager and.

Feb 2022 - Apr 2024

Services Consulting Team Leader

Melbourne, Australia

Part of Civica's Local Government Business Unit, I led and developed a cross functional team, including a 3rd party contractor, that was responsible for service delivery for the following areas of the Authority ERP solution:Customer Request Management, Building & Planning Applications, Cemetery Management, Electronic Records Management, Facilities.

Sep 2013 - Feb 2022

Business Consultant

Adelaide

Involved in the successful completion of over 25 projects for Australian and New Zealand Local Government customers in the Authority suite of products. Project deliverables included software configuration, training, consultancy and business improvement.

Jun 2010 - Sep 2013

Permits & Licensing Coordinator

Woodville

Assessed & determined applications for various Council permits required under Local Government Act, Council By-Laws, Road Traffic Act, including public space occupation, outdoor dining, mobile vending & residential parking.

Aug 2009 - May 2010

Acting Team Leader City Compliance

Adelaide, South Australia, Australia

Management of the day-to-day operations of the City Compliance team responsible for Animal Management, Parking and Permits.Drove strategic corporate compliance initiatives.Assessed formal reviews of Infringement notices issued under the Australian Road Rules, Local Government Act, Council By-Laws and Dog and Cat Management Act.Oversaw contract management.

Aug 2008 - Aug 2009

Permits & Licensing Coordinator

Adelaide, South Australia, Australia

Developed the Permits & Licensing module within the corporate ERP system to manage the wide variety of approvals Council was responsible for. This resulted in improved processes, improved turnaround times for decisions on applications as well as increasing the revenue stream associated with adhoc and ongoing permits and licensing.

Dec 2005 - Aug 2008

Permits & Licensing Project Officer

Adelaide, South Australia, Australia

Implementation of the Permits & Licensing module in the corporate ERP.Data migration and data cleansing from legacy permit systems.End User Training.

Feb 2004 - Nov 2005

Crm Project Officer

Adelaide, South Australia, Australia

Spearheaded the implementation of a new CRM system and conversion of data from legacy CRM system.

Sep 2003 - Jan 2004

Acting Customer Service Team Leader

Adelaide, South Australia, Australia

Management of Customer Service Centre, including Call Centre & Front Counter.

Jul 2003 - Aug 2003

Customer Service & Facilities Bookings Officer

Adelaide, South Australia, Australia

Management of the hiring of Council’s halls and reserves for both regular and ad hoc hirers.Coordination with external parties to deliver major community events in the City, including Triathlons, Rowing Events, Markets.Development and publication of standard operating procedures for hall and reserve hire.

Feb 2002 - Jun 2003

Customer Tracking System Development Officer

Implementation of Lotus Notes CRM system.Data migration from legacy system.Database Administrator

1999 - 2002 ~3 yrs

Trainee Library Assistant

Adelaide, South Australia, Australia

Mar 1992 - Mar 1993
Team & coworkers

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2 education records

Kylie Smith education

South Australian Certificate Of Education (Sace)

Seaton High School
FAQ

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What company does Kylie Smith work for?

Kylie Smith works for TechnologyOne.

What is Kylie Smith's role at TechnologyOne?

Kylie Smith is listed as Customer Experience Expert | Dynamic Events Professional | Consultant Specialist | Training & Development Enthusiast | Champion of Business Process Improvement at TechnologyOne.

Where is Kylie Smith based?

Kylie Smith is based in Melbourne, Victoria, Australia while working with TechnologyOne.

What companies has Kylie Smith worked for?

Kylie Smith has worked for Technologyone, Civica Asia Pacific, Civica Pty Limited, and City Of Charles Sturt.

Who are Kylie Smith's colleagues at TechnologyOne?

Kylie Smith's colleagues at TechnologyOne include Alexander Wesley Freeman, Fazida Mustaffa, Mary B., Paul Morris, and Chinmayee Mohanty.

How can I contact Kylie Smith?

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What schools did Kylie Smith attend?

Kylie Smith holds South Australian Certificate Of Education (Sace) from Seaton High School.

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