Kylie Moxon Email & Phone Number

Ballarat, Victoria, Australia

I work at VicRoads, a company that delivers Registration and Licencing services to Victorians.I lead a team of Technical Trainers who deliver training to front line staff, serving our Victorian Community. I've continued to evolve the role and delivery of services. Here are some of my key wins.1. Made things easier for our stakeholders, ensuring scheduling of training meets today's business needs and is fit for purpose.2. Continue to do more with less, by implementing changes to delivery to ensure our business training is available at right time, right place. 3. Adapt and adopt new frameworks and systems, such as Workday and LinkedIn Learning to bring value

Victoria, Australia

Acting role

Ballarat, Victoria, Australia

Ballarat, Australia

Ballarat, Australia

Box Hill

Responsible for the centralised Parts and Service function for Australia and New Zealand. These teams play a critical role in supporting Cummins customers and branch network. Key metrics include Customer Success, Financial Performance, Employee Engagement and Community Support

Responsible for a 110 seat call centre, including 10 Team Leaders, my role was to lead a team to provide exceptional service to over 1 million Australian based customers. Key metrics include Grade of Service, Leadership, Stakeholder Management and Process Improvement.

Lead the legacy product area of Masterkey superannuation administration.

Docklands

Lead the Masterkey superannuation administration function at MLC. This was a secondment role.

Lead a team of help desk professionals in an internal IT service function.

A highly varied role, predominately responsible for reporting dashboards and workflow management tools.

Partnered with business units to recommend process improvement opportunities

Lead multiple teams within the Collections business unit, including contact centre and Hardship teams