Kylie Nonemaker Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Cambridge, Massachusetts, United States

Consistent top-performer who exceeds monthly targets designated by senior management. Frequently asked to participate in pilot programs to drive efficiency and results such as the Internal Success pilot. The program created a frictionless customer experience by collaborating with the rest of Customer Success by consolidating communication lanes and partnering with customer success managers and their customers. Designated as an Integrations Specialist and collaborated with Product Experts and Support Specialists to reduce the internal JIRA attach rate and help solve for the customer more quickly and efficiently. The role also aims to improve documentation regarding HubSpot tools and how HubSpot integrates with other applications and software. Developing skills and knowledge in Python, APIs, CSS, HTML, SQL, and more to further improve and support integrations, custom solutions and automations. Collaborating with customers to ensure they are maximizing HubSpot’s tools to their fullest by creating reports and dashboards, creating automated workflows to manage day to day tasks and marketing efforts. Manage how their HubSpot CRM connects with their external tools and software such as Salesforce.

Boston, Massachusetts, United States

Supported customer service, handled customer complaints, and assisted in maintaining policies and procedures. Provided client-facing support for sales and sales support functions. Captured relevant data and analytics in a proprietary database.•Promoted repeat rates through analyzing surveys and discovering commonalities integrating data finding into process improvements.•Partnered with marketing to increase client engagement through promotional brochures, special occasion web services, and event planning. •Provided exemplary customer service by addressing concerns and problems, immediately de-escalating and resolving issues promptly without offering monetary compensation.

Greater Boston Area

Performed office administrative tasks, such as, planning and coordinating meetings, handling office mails, entering data into systems, creating reports, preparing client material, and ordering office supplies. Effectively prioritized and managed simultaneous projects in a deadline-driven environment.•Received checks and security deposits, check disbursements, and new account processing.•Responded to customer concerns via email and telephone ensuring clear, precise, professional, and timely replies to all questions. •Composed, prepared, and proof read written correspondence, office memos, and reports for the office.

Amherst

HostGreet and seat guests, answer phone, organize reservations through Open Table system, maintain floor map on tablet up to date throughout shift, problem solve reservation discrepancies and changes, maintain a professional environment as well as provide an exemplary hospitality experience.ServerGreet and engage guests, spend time at tables to determine their interests and facilitate an energized and smooth service experience, go over menu items, menu additions and answer any questions, take all orders, run food and drinks.

Amherst

Prepared, coded, and scanned records and assisted with the coordination of paper records to imaged documents. Collaborated with other departmental staff to interpret work priorities, productivity, operational goals, and timelines. Identified and reported system problems.• Database administration of documents ensuring that existing paper records were maintained appropriately.•Identified and referred errors, discrepancies, and mismatched records ensuring data integrity and accuracy.

Quincy, Ma

Collaborated with management to identify company training needs. Oversaw and led seminars, workshops, individual training sessions, and lectures. Provided ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects.•Composed and proofread written memos, letters, reports, and presentations, providing accurate, concise, and error-free communication.•Planned and implemented an effective training curriculum.•Trained new employees and account executives on marketing systems.

Amherst

Advertised, marketed and recommended menu options to guest to increase guest satisfaction, communicated product knowledge to facilitate guest decision making, created a welcoming environment for visiting guest providing a memorable dining experience, maintained all sanitation procedures and food safety guidelines, demonstrated flexibility in regard to work assignments and work schedule.

Amherst, Ma

Help to organize workshop logistics, set up excel sheets for workshops, processed new client accounts and implemented changes to existing accounts, sent out mass emails to clients, greeted clients and provided assistance as needed, answered and directed calls as needed, problem solving and resolution with in store clients as well as over the phone and through email.