Kylie Stephens Email & Phone Number

Redwood City, Ca, Us

Redwood City, Ca, Us

- Manage a variety of disciplines including tech writers, architects, software engineers and data engineers- Support two teams with different disciplines (data engineers and software engineers)from one project phase to the next while ensuring quality, collaboration, and communication- Partner with central business leaders and partner project teams to ensure the project is on time, top quality and within budget- Helped build an effective team by identifying resourcing needs, provide challenges and developmental opportunities to ensure that all employees reach their potential- Provide line management to employees across diverse skill sets within a single project team- Maintain regular and frequent communication with my teams and successfully coordinate dependencies with external partners- Establish and assign work from defined project goals; achieve project deliverables through managing a team at a project and sub-project level- Organize sprint planning, daily standup, and sprint review and retrospectives with my team - Assess and mitigate risks for my teams- Collaborate with project manager and technical director to ensure teams receive proper support- Partner with core project teams to manage scope and quality- Establish and maintain a project budget, determine task dependencies, resource requirements and assign tasks to team resources

Boston, Massachusetts, Us

- Developed and managed the Go To Market Launch process - Maintain global Casino GTM Calendar - Determine what level of support is needed for each launch - Schedule and lead GTM meetings with all growth marketing channels - Hold retrospectives before we close out each launch- Worked with internal teams including Game Design and Creative to build and maintain the DK Education Hub and the House Hospitality Blog- Assisted in the development of the Casino app and web experience by executing optimizations to the Education Hub and House Hospitality Blog- Responsible for the Education Hub content and roadmap- Lead effort to implement and plan events for Casino clients- Successfully implemented physical prizing into Casino promotions- Oversee partnership relationships by developing on-site special promotions for acquisition

Boston, Massachusetts, Us

- Responsible for process development, documentation, implementation and improvement for internal teams in order to account for scale- Maintain Game Design roadmap for all of Casino

Las Vegas, Nevada, Us

- Spear-headed the ITR (International Transfer Request) program by setting and achieving objectives- Managed 7 direct reports in key regional offices located globally - Worked with resources outside of the ITR program (quality, business development, test teams, executives) to ensure reports flowed through on time with minimal issues- Directed ongoing communications with global offices; including hosting at least 2 global calls per week as well as additional meetings with individual offices as required- Successfully deconstructed complex projects into actionable activities to successfully deliver projects on time, on budget, maintain BMM's commitment to delivery, and deliver and surpass client's expectations- Highly proficient and enforced the use of all related tools - Provided training on tools and proper tool use to all BMM offices worldwide- Developed and enforced best practices and processes for Global ITR teams including report and report package preparation, followed all quality processes, and ensured compliance with international jurisdictions- Provided ongoing coaching to direct reports, including setting goals and objectives, writing reviews, and held regular meetings to review progress- Proactively sought business process improvement through the use of new technologies and identified areas to reduce cost and improve efficiency in the business environment- Implemented internal and external post mortem reviews and reports on required ITR projects to gather feedback for future improvement - Introduced kickoff meetings for all new projects going to new jurisdictions, involving a new game or new platform- Participated in QBR (quarterly business reviews) if required- Scaled the ITR process to support growth and maintain consistency of quality and on-time delivery- Responsible for communicating additional staffing needs as required- Worked with business development to determine realistic SLAs and costs for all new contracts

Las Vegas, Nevada, Us

- Created, maintained and monitored project plans, KPI data, schedules, work hours, budgets and expenditures- Organized, attended and participated in stakeholder and client meetings- Documented and followed up on important actions and decisions from meetings- Prepared necessary analysis and presentation of materials for meetings, and monthly and quarterly business reviews- Ensured all project deadlines are met- Handled communicated from Testing Managers, Business Development and Clients - Provided support and tool input as needed- Ensured projects adhered to frameworks, processes and that all documentation in maintained appropriately for each project- Successfully managed anywhere from 10-20 projects at any given time- Assessed and communicated project risks and issues, and provided solutions where applicable- Ensured stakeholder and client views were managed towards the best solution- Assisted in building out a project management tool for the project management team and testing managers

London, England, Gb

- Transitioned department to scrum process- Successfully supported 3 scrum teams at any given time with tool support, tool documentation, best practices and team building- Ensured cross-functional planning of stories to include Development, Quality Assurance and Product Owners in order to make certain priorities were correct for the business and show realistic timelines for feature completions- Planned against hard dates utilizing a mixture of scrum and waterfall methodologies- Servant leader to teams, protecting them from outside distraction, blockers and scope creep- Facilitated daily stand ups, sprint planning, grooming, retrospectives and kick-off workshops for upcoming work- Worked with floating resources (Compliance, BA, UX) to make sure they had requirements necessary to complete their work prior to development teams to ensure they were not blocking progress- Helped UX research when applicable through various activities: - Spoke with leadership about getting analytics for research - Sat in as user for various research activities done by our UX designer - Helped identify users for research groups- Introduced "Brown Bags" to cultivate a knowledge sharing culture - JIRA Administrator for company

Berwyn, Pennsylvania, Us

- Spear-headed company transition to smaller pods and more agile approach to software development- Successfully supported 4-6 scrum teams at any given time with tool support, tool documentation, best practices and team building- Organized cross-functional release planning to include Development, Quality Assurance and Product Management to ensure correct priorities from business perspective and show more realistic timelines for feature completions- Created a “release board” with pod release plans for each sprint leading up to release in order to be transparent to upper management- Implemented “Scrum of Scrums” to increase cross-team communication and a forum to discuss dependencies, risks and department issues- Facilitated daily stand ups, sprint planning, scrum of scrums and retrospectives- Introduced sprint level retrospectives and tracked feedback and action items to ensure completion- Worked with Product Management to start forecasting what features will be completed by the release and when to start managing expectations to upper management- Worked with UX to ensure all user focused features would be implemented and prioritized- Teamed with product and UX to oversee user research groups - Tracked all defects coming into sprints that disrupted planned work to visualize why work wasn’t be completed

Berwyn, Pennsylvania, Us

- Direct end-to-end projects, including software updates, new features releases, and a major software merge in an agile environment- Initiated regular cross-functional team communication for Development, Quality Assurance, and Product Management to streamline processes and decrease interruptions- Implement process improvements to increase efficiency, including rolling out new scrum teams, standardizing processes for ASAP reporting, and developing workflows for specific tasks and positions- Developed and implemented use of new check lists for release cycles that decreased defects from 70% to 52% in first two months and to 31% after just four months- Assisted in creating guidelines for new internal software (i.e., JIRA) to ensure smooth transition - Lead the weekly status update meetings, increasing their efficiency by implementing use of burndown charts, and draft weekly status reports to submit to executives- Initiated use of KPIs and scorecards to help company quantitatively measure progress- Invited to participate on the “Unification” team, the company’s largest project to date, based on demonstrated ability to learn quickly and overcome obstacles- Collect and analyze statistics to make data-driven recommendations to executives to increase productivity

- Managed real estate transaction timelines for two agents, overseeing weekly meetings and tracking deadlines, schedules, and market deals - Provided the highest level of customer service by executing tactical operations and maintaining regular client and stakeholder communication- Developed and delivered actionable business presentations, program, and KPI status updates to executives- Developed comprehensive checklists for project manager position to increase productivity of new hires- Explored and presented 100s of off-market opportunities to boost business, of which executives regularly took advantage- Designed and initiated use of “flip book” for investors to use during new house walkthroughs to help streamline their design process- Organized schedule for flips to maximize profits, taking into consideration budgets and time constraints

Carpool Is Built On A Virtual Office Ecosystem, Us

- Handled various end-to-end website and software development projects for Carpool’s biggest customers such as Facebook, T-Mobile, Eaton, and Microsoft - Demonstrated proven ability to multitask in leading weekly status meetings, reviewing ongoing design changes, working with budget constraints, and giving clients realistic expectations regarding budgets and opportunities- Exemplified skills in streamlining project management process for a repeatable and trainable process for all new onboard employees through documentation on paper and in Vizio- Instrumental in bringing back major clients like Eaton, T-Mobile, and Microsoft for repeat business

Bellevue, Washington, Us

- Implemented team activities such as blog posts and brown bag presentations- Promoted to a Piraeus lead, overseeing scheduling, processing paid time (PTO) requests, and personnel issues- Held responsibility in managing team guideline compliance and processing paid time off (PTO) request- Efficiently handled project to rebrand Service Business Desk (SBD) help desk as SBD contracting office and increase scope of work that produce significant revenue growth and position organization as a leader for global contract implementing training, Microsoft MCS, and Premier services sales people contract guidance- Updated training decks and helped with the creation of the training manual which helped decrease excessive employment cost

Bellevue, Washington, Us

- Worked collaboratively with stakeholders in facilitating effective events and community outreach opportunities while overseeing project logistics and driving social media initiativesNOTABLE CONTRIBUTIONS: - Steered efforts in producing best practices reference manual regarding business processes- Instigated new process for event planning which included weekly status meetings and established activity spreadsheet, budget tracking spreadsheet, and vendor list thereby generating savings- Offered 60-day advance notice policy for adviser events to reduce the risk of late paperwork’s submissions and delayed corporate approval

Seattle, Washington, Us

- Underwent intensive training on critical management, human resources, personnel management, payroll and scheduling, and sales - Collaborated with team members to set goals based on their experience and capabilities - Collected and used multiple reports to help sales people with goal identification and achievement - Obtained insight to marketing and consumer perception

Master Of Science, Project Management

Bachelor Of Arts, Interdiscplinary Studies

Associates Degree, Transfer Associate Degree