Kylie Moore Email & Phone Number

Granbury, Tx, Us

Dallas/Fort Worth Area

Responsible for design and review of kitchen and bath cabinet layouts and designs for function, aesthetics, and cost to national homebuilders in Texas.• Prepare layouts, quotes and bids for sales staff.• Manage contract expiration dates and files.• Implement all price increases by updating and processing all paperwork to maintain margin• Monitor pricing report to minimize lost revenue.• Build effective business relationships with customers and their purchasing managers.• Assist in resolving day-to-day problems with field and operations team members.• Provide custom layouts per the builders’ requests when the homeowner chooses to enhance the standard designs.

Charlotte, North Carolina

Kitchen Designer as part of a Sales/Design team.• Work closely with builders & homeowners to design the best possible kitchen given the budget and site constraints. • Measure spaces to ensure accuracy and fit of design prior to ordering.• Prepared layouts, estimates, quotes, and bids, with revisions as necessary.• Participated in the negotiation of contracts.• Consulted with operations staff to ensure smooth and timely installation.

Huntersville, North Carolina

Responsible for design and review of kitchen and bath cabinet layouts and designs for function, aesthetics, and cost to national homebuilders in the Southeast.• Prepare layouts, quotes and bids for sales staff.• Manage contract expiration dates and files.• Implement all price increases by updating and processing all paperwork to maintain margin• Monitor pricing report to minimize lost revenue.• Build effective business relationships with customers and their purchasing managers.• Assist in resolving day-to-day problems with field and operations team members.• Provide custom layouts per the builders’ requests when the homeowner chooses to enhance the standard designs.

Charlotte, North Carolina Area

Act as first point of contact for customer questions and concerns regarding use of proprietary software designed to help customers organize and pay their bills.• Troubleshoot and tested customer issues over the phone, via email, and through remote assistance software.• Worked with case management system, tracked support tickets through to completion.• Collaborated with other departments to ensure timely resolution of support tickets.

Charlotte, North Carolina Area

Supervise and coordinate a five-person training and implementation team which supports a cloud-based ERP solution targeted towards the cabinet dealer channel.• Demonstrate highest levels of application knowledge and proficiency.• Develop all training and support documentation, including printable guides, searchable knowledge bases, videos, etc.• Create unique implementation plans for each new client and manage training efforts.• Maintain implementation / data migration plan and training timeline progress in SalesForce.• Perform end user training using industry leading web conferencing tools.• Research user reported bug / issues, assess severity, create support tickets and delegate to the appropriate department for resolution. • Collaborate with software development and architecture groups to contribute to future software updates and features.

Charlotte, North Carolina Area

Provided homeowners and custom builders with innovative kitchen and bath designs for one of the Southeast’s largest independent cabinet dealers.• Created kitchen and bath cabinet designs utilizing CAD (20-20 Software) and hand drafting for the custom home market.• Produced average annual revenue of $1.6M, consistently ranking first among sales team.• Generated purchase orders for numerous cabinet manufacturers using a variety of software applications.• Collaborated with project teams to ensure timely and accurate job completion.