Kylie Watts Email & Phone Number

• Own community management for multiple brands
• Initiate and manage communication with creators and influencers for content
• Maintain a deep understanding of each brand’s identity and target positioning with core audiences, while ensuring each individual brand’s voice and personality comes through in all social posts and conversations
• Work closely with cross-departmental teams to identify potential issues and solutions to ensure acohesive customer experience across all social and customer service channels
• Identify trends in community conversations and deliver unique consumer insights to improve consumer experience

Portland, Maine

Created and developed Watts in Maine jewelry & apparel lines, generating $(available upon request) in online salesDeveloped and implemented all social media content, and publishing; including lifestyle photography—growing IG following to over 6.3k and FB page to 1.5kInventory management and building of vendor relationshipsWholesaled to 28 stores in 8.

• Improved Facebook Response Rate within first month of hire from 4% to 100%
• Owned day-to-day social moderation & management of Instagram, TikTok, Facebook, Twitter, YouTube, and LinkedIn—identifying social trends and pertinent conversations to inform social content & strategy
• Planned and managed MegaFood’s first micro-influencer program, including weekly brief creation summarizing micro-influencer activities
• Created the first format for weekly summary of community actions and learnings, sharing these insights with the marketing team and senior leadership

• Established Cabinet’s TikTok presence to increase brand awareness
• Created and executed TikTok community content and strategy, receiving 220k organic views on one video within first month
• Owned day-to-day social moderation & management on Instagram, TikTok, Facebook, and Trustpilot
• Acted as first point of contact for all influencer collaborations and vetted all inbound requests
• Provided customer support for all inbound email submissions

Portland, Maine, United States

Owned the customer care experience for Grove’s social media audience, maintaining a 96% positivesentiment rateCreated and executed FB group community strategy to increase active member participation rate by 34%(QOQ)-maintaining an over 60% APR (MOM) and grew membership to over 30k members—acquiring 15k new members (YOY)Hired, trained, and managed a team of.

Portland, Maine

Portland, Maine

Portland, Maine

Hired, managed, developed and trained staff, developed and monitored goals, conducted performance reviews, and suggested staff salaries.Collaborated with web design team to create a company website and started all social media accounts. Moderated and managed social media platforms.Developed standard operating procedures for all administrative.

South Portland, Maine, United States

Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements, and specifications.Prioritized and accomplished wide range of tasks each shift.Stocked shelves and supplies and organized displays.Suggested accessories and complementary purchases.Applied excellent communication skills and ability to.

Portland, Maine, United States

Managed office logistics by scheduling appointments, maintaining files, and collecting payments. Directly assisted in the Mental Health Pilot Program with Maine Medical Center in collaborating with physicians, counselors, and nurses.Managed the Dental Program for low income families seeking dental care.Obtained referrals, set up specialty appointments.

New Gloucester, Maine, United States

Developed and implemented adult and youth programs for the community.Supervised staff and members in wellness center.Developed wellness education programs, provided fitness evaluations, interviewed and hired staff.Provided new employee orientation.Implemented budget guidelines and policies for staff.Ensured that each guest's experience was positive.

South Portland, Maine, United States

Gorham, Maine, United States

Gorham, Maine, United States