Kylie Watts Email & Phone Number

Portland, Me, Us

• Own community management for multiple brands• Initiate and manage communication with creators and influencers for content• Maintain a deep understanding of each brand’s identity and target positioning with core audiences, while ensuring each individual brand’s voice and personality comes through in all social posts and conversations• Work closely with cross-departmental teams to identify potential issues and solutions to ensure acohesive customer experience across all social and customer service channels• Identify trends in community conversations and deliver unique consumer insights to improve consumer experience

Portland, Maine

Created and developed Watts in Maine jewelry & apparel lines, generating $(available upon request) in online salesDeveloped and implemented all social media content, and publishing; including lifestyle photography—growing IG following to over 6.3k and FB page to 1.5kInventory management and building of vendor relationshipsWholesaled to 28 stores in 8 states, including Sea Bags, Crane & Lion, and Alaina Marie; totaling over $(available upon request) in salesPartnered with Traps Eyewear, Fox Island Printworks, Sword & Plough, and Faribault MillDonated $3,000 of online sales to Shark Conservation & Research (2021-2022)

• Improved Facebook Response Rate within first month of hire from 4% to 100%• Owned day-to-day social moderation & management of Instagram, TikTok, Facebook, Twitter, YouTube, and LinkedIn—identifying social trends and pertinent conversations to inform social content & strategy• Planned and managed MegaFood’s first micro-influencer program, including weekly brief creation summarizing micro-influencer activities• Created the first format for weekly summary of community actions and learnings, sharing these insights with the marketing team and senior leadership

• Established Cabinet’s TikTok presence to increase brand awareness• Created and executed TikTok community content and strategy, receiving 220k organic views on one video within first month• Owned day-to-day social moderation & management on Instagram, TikTok, Facebook, and Trustpilot• Acted as first point of contact for all influencer collaborations and vetted all inbound requests• Provided customer support for all inbound email submissions

Portland, Maine, United States

Owned the customer care experience for Grove’s social media audience, maintaining a 96% positivesentiment rateCreated and executed FB group community strategy to increase active member participation rate by 34%(QOQ)-maintaining an over 60% APR (MOM) and grew membership to over 30k members—acquiring 15k new members (YOY)Hired, trained, and managed a team of 7 social media specialists, including creating channel and team performance goalsDecreased overall response time by 2hrs (MOM), maintaining below a 3hr SLAActed as liaison between Marketing and Customer Happiness to coordinate relevant product and service information and procedural updatesHelped drive a higher AOV from the FB group that was 7% above average ordersWorked closely with cross-departmental teams to identify potential issues and solutions to ensure acohesive customer experience across all social and customer service channelsDeveloped and updated FAQs for product and service-related questions and concernsCollected and interpreted data, including community insights, in weekly and monthly reports tocommunicate customer sentiment to cross-functional partners and senior leadersHelped build strong brand engagement from launch for Good Fur, Superbloom, and Peach by creating a community forward strategy

Portland, Maine

Portland, Maine

Portland, Maine

Hired, managed, developed and trained staff, developed and monitored goals, conducted performance reviews, and suggested staff salaries.Collaborated with web design team to create a company website and started all social media accounts. Moderated and managed social media platforms.Developed standard operating procedures for all administrative employees.Scheduled emergent operating room dental surgeries with local hospital and coordinated multiple surgeries with other specialty physicians.Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.Liaised with patients and addressed inquiries, appointment requests and billing questions.Insurance claim submission, eod/eom/eoy reconciliations, instrument sterilization, collection management of overdue accounts, ordering supplies, staff time off request management, and daily operation management.

South Portland, Maine, United States

Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements, and specifications.Prioritized and accomplished wide range of tasks each shift.Stocked shelves and supplies and organized displays.Suggested accessories and complementary purchases.Applied excellent communication skills and ability to establish rapport to close sales and meet targets.Represented the brand and company professionally to drive store revenue.Developed positive customer relationships through friendly greetings and excellent service.

Portland, Maine, United States

Managed office logistics by scheduling appointments, maintaining files, and collecting payments. Directly assisted in the Mental Health Pilot Program with Maine Medical Center in collaborating with physicians, counselors, and nurses.Managed the Dental Program for low income families seeking dental care.Obtained referrals, set up specialty appointments, ultrasounds, and emergency x-rays for patients.Obtained payments from patients and scanned identification and insurance cards.Adhered to strict HIPAA guidelines at all times according to company policy.Checked patient data including insurance, demographic, and health history to ensure all information was current.Liaised between patients and physicians to ensure patient comprehension of treatment plans.Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitating a proactive work environment.

New Gloucester, Maine, United States

Developed and implemented adult and youth programs for the community.Supervised staff and members in wellness center.Developed wellness education programs, provided fitness evaluations, interviewed and hired staff.Provided new employee orientation.Implemented budget guidelines and policies for staff.Ensured that each guest's experience was positive, memorable, and consistent.

South Portland, Maine, United States

Gorham, Maine, United States

Gorham, Maine, United States