I help people make better lives by making the difference they want to make serving the community.Kymberlaine Banks is a dynamic, passionate leader who builds bridges between companies, their employees and the community. At Communities Foundation of Texas for Business, she guides companies that want to do Corporate Social Responsibility well toward relationships with each other, community leaders nonprofits that need volunteers, board members, and supporters. In past roles, she has developed award-winning employee and community engagement programs that improved retention, employee engagement and employee NPS scores for >6,000 employees. As a digital marketing expert, she created a social media customer experience management product for a multi-national contact center outsourcing provider that was ranked #1 by International Consultant Ovum's Decision Matrix. Although Kymberlaine has a strong background in the corporate arena, she is also effective in the nonprofit world because of the joy she takes in building relationships that serve the greater good. Her rare combination of equal expertise in marketing and customer service have driven 10 point+ NPS and CSAT improvements at three Fortune 500 companies. Kymberlaine's specialty is forming meaningful connections inside organizations while she strengthens their ties to the community.