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Kymberli J. Email & Phone Number
User Experience Lead
at
Flexie Inc.
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✓ Verified May 2026
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Who is Kymberli J.? Overview
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Kymberli J. is listed as User Experience Lead at Flexie Inc., based in Freeport, New York, United States. AeroLeads shows a matched LinkedIn profile for Kymberli J..
Kymberli J. previously worked as Customer Success Manager at Biteline, Llc and Operations Supervisor at Northwell Health. Kymberli J. holds Bachelor Of Business Administration (Bba), Health/Health Care Administration/Management from Briarcliffe College.
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Email format at Flexie Inc.
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Flexie Inc.
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Profile bio
About Kymberli J.
In my role as a Customer Success Manager at Biteline, I specialize in onboarding and retaining dental professionals and offices, ensuring a seamless transition to our website and mobile app. Managing a diverse portfolio of 15 high-touch accounts, I conduct regular reviews, oversee the job offers process, and strategically drive upsells to new subscription models. Notably, my initiatives have led to the successful re-engagement of four accounts and the retention of six offices within a month.Armed with a BBA in Business Management with a minor in Health Care Administration and a Customer Success Fellowship from SV Academy, I've undergone over 300 hours of intensive training in vital Customer Success skills. This includes expertise in human-centered customer engagement, proficiency with data and tech tools, risk management, and the art of conducting impactful EBRs. With a passion for continual learning and a proven track record, I am eager to contribute to the dynamic landscape of the SaaS industry and showcase how I can elevate the experience for every customer on their journey.
Listed skills include Medical Records, Hipaa, Emr, Healthcare Compliance, and 4 others.
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4 roles
Kymberli J. work experience
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Customer Success Manager
- Developed and implemented strategic customer success onboarding playbook resulting in a seamless adoption of product.
- Collaborated with cross-functional teams to identify and address key customer challenges; resulting in a 30% decrease in customer support escalations.
- Conducted regular business reviews with clients to align on goals, identify growth opportunities, and drive upsell and cross-sell opportunities; resulting in a 10% yearly increase in account revenue.
- Managed a small book of business, 10% high touch; regularly ensuring progress toward account goals.
- Implemented strategic initiatives including “re-engagement with accounts” projects, to drive client satisfaction and retention; resulting in 18% more upsells
Jul 2022 - Feb 2024
Operations Supervisor
- Piloted training and adoption of Medical Records software that are vital to process EMR requests
- Worked closely with IT to implement new processes to the workflow for uploading patients outside media; optimizing work efficiency
- Managed a team of 10 employees, coordinating meetings, ensuring day to day functions and work productivity remained at or above standards
- Leveraged various software to maintain close communication with team, customers and to improve overall department performance by 40%
- Supervised, hired, trained, and evaluated the performance of staff to complete annual performance reviews
Apr 2015 - Oct 2022
Customer Success Apprentice
Selected for a competitive program offered to high-potential individuals preparing for a CS role in SaaSRigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industry professionalsEQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritizationCS workflow: the.
Mar 2022 - May 2022
5 education records
Kymberli J. education
Bachelor Of Business Administration (Bba), Health/Health Care Administration/Management
Customer Success Fellowship
Diagnostic Medical Ultrasound
Sanford-Brown Institute
Salesforce Crm
Salesforce User Basics
FAQ
Frequently asked questions about Kymberli J.
Quick answers generated from the profile data available on this page.
What company does Kymberli J. work for?
Kymberli J. works for Flexie Inc..
What is Kymberli J.'s role at Flexie Inc.?
Kymberli J. is listed as User Experience Lead at Flexie Inc..
Where is Kymberli J. based?
Kymberli J. is based in Freeport, New York, United States while working with Flexie Inc..
What companies has Kymberli J. worked for?
Kymberli J. has worked for Flexie Inc., Biteline, Llc, Northwell Health, and Sv Academy.
How can I contact Kymberli J.?
You can use AeroLeads to view verified contact signals for Kymberli J. at Flexie Inc., including work email, phone, and LinkedIn data when available.
What schools did Kymberli J. attend?
Kymberli J. holds Bachelor Of Business Administration (Bba), Health/Health Care Administration/Management from Briarcliffe College.
What skills is Kymberli J. known for?
Kymberli J. is listed with skills including Medical Records, Hipaa, Emr, Healthcare Compliance, Health Information Management, Healthcare, Medical Terminology, and Healthcare Consulting.
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