Kymberly Edwards Email & Phone Number

Colorado, United States

Louisville, Colorado

o SFDC administrator. Responsible for maintaining the functional areas and supporting end users to increase user adoptiono Implemented Pardot plus many Apps from AppExchange including Conga Composer, Sales Navigator, Sales Loft, DocuSign, DiscoverOrg, SmartSheet along with communicating new processeso Data manipulation for reporting, opportunity analysis, and forecastingo Customer data steward responsible for the quality, integrity and definition of all customer datao Maintain, create and update user roles, security, profiles, workflow and validation rules, etc.o Training users on the SFDC platform, Pardot, and other business toolso Maintain system metrics to track trends in usage and data integrityo Identify SFDC usage problems and craft technical/communication plans to remedyo Provide proactive best practice guidance to the user community and team members to enhance and increase their knowledge of the toolo Data manipulation and analysiso Measure and report metrics, key performance Indicators, and other activitieso Generate reporting/dashboards and visual representations of the data/analysis, providing insight into activity and trends to all levels of the organization. Working closely with all executiveso Provide recommendations for improving data collection, analysis, and reporting processes/serviceso Customer Data Stewardo Interacting with internal teams to ensure timely, accurate data submission and processing, and resolution of specific data issues o Assist in the creation of requirements definition, analysis, design, testing, and related documentation and data standardso Ensure the quality, completeness and accuracy of data definitiono Responsible for communicating new and changed business requirements to individuals who may be impacted o Responsible for communicating concerns, issues and problems with data to the individuals that can influence change

Boulder, Colorado

Boulder Colorado

• Implemented and supported rollout and adoption of global Salesforce CRM application for proper use across business units, including North America, Australia, New Zealand, and Hong Kong. • Identified and administered CRM best business practices per business standards for functional process• Configured Salesforce CRM products per business requirements, including testing, and problem solving• Produced forecasting, time management, utilization, lead generation/conversion, opportunity, account, and marketing reports for executives and sales teams• Provided support to sales and consulting teams with lead generation, account management, reporting, and invoicing through Salesforce• Maintained data for individual Key Performance Indicators (KPI’s), including revenue, billable hours, targets for billable employees• Regional Leader on company team for rollout of new global accounting, order processing, invoicing, and inventory management system. This included facilitating focus groups to determine business needs• Managed, recruited and trained call center team to support global client base in US, Canada, New Zealand, Australia, and Hong Kong. Staffing teams from 6am until midnight• Provided technical product, sales support, and facilitated product training sessions to sales representatives and customers• Raised performance standards by 79% by monitoring, evaluating and coaching team members to meet daily performance goals and client needs• Through training and up selling, created an increase in product revenue of 65% • Managed quality control and product production reducing production cost by 45%• Reduced inventory by 80% with less than a 2% discrepancy in yearly inventory counts