Front Desk Concierge
CurrentDuties & ResponsibilitiesLearn & Utilize Northstar CRM to complete most clerical duties.Report for scheduled shift in a proper and professional condition with enough time to address any necessary personal functions prior to clocking in at scheduled time.Greet members/guests and others in a professional manner and directing them to appropriate departments and locations to conduct their business.Answer and screen all incoming calls; transfers calls to proper extensions; and/or takes messages.Answer inquiries in a knowledgeable and professional manner.Listen to all voicemails, return all missed calls, transfer any voicemails as needed.Respond to incoming emails in a knowledgeable and diligent manner; and/or inquire with managers to provide the best information.Acquire extensive knowledge, remains aware and provides information of all upcoming events and activity offerings and routinely communicates with membership to increase participation.Ensure that all marketing locations have accurate and up to date promotional materials.Create and post announcements for upcoming events on company website and remove all expired materials in a timely manner.Maintain cleanliness and tidiness of Front Lobby, Reception Desk, Kid’s Room & Back storage area at all times.Collect and document any incoming reservations for upcoming events, dining reservations and assist with to-go ordering.Receive and distribute all mail and packages.Take inventory of and purchase office supplies and other necessary items for all administrative staff.Assists with events by provide hostess support.Maintains awareness of manager’s meetings and appointments and is available during those times to greet prospectives and vendors.May perform other duties within the scope of this job description as needed for the efficient operation of the club (Included but not limited to making copies, filing, creating or editing documents, detailed note taking and mailings)
