As the Games Coordinator, I oversaw all operations within the games department. I curated engaging displays and merchandise setups for both hardware and software sections, kept up with daily memos and promos on Backstage, and learned about all the latest game releases to provide expert recommendations to customers. I was responsible for handling customer inquiries and purchases, as well as efficiently managing orders and resolving product issues through Solvup.Additionally, I played a pivotal role in leadership and training initiatives. I conducted floor observations and provided coaching to enhance the performance of sales team members. I assisted with new recruiting and used my previous skills as a Counter Coordinator to train and develop new and young team members with customer service skills, cash handling and return procedures, phone etiquette, and team communication at the counter.In collaboration with management, I handled customer complaints and resolutions, managed in-store incident reports, oversaw cash management and banking procedures, ensured seamless opening and closing of the store, and made necessary adjustments to the staff roster for optimal operational efficiency when management wasn't available.

As the Counter Coordinator, I oversaw the service desk, serving as the primary point of contact for customers both over the phone and in-store, ensuring a seamless experience throughout their interactions. I maintained the appearance of the counter area and managed stock levels of essential supplies to uphold operational efficiency.My responsibilities included assisting customers with purchases, handling phone inquiries, managing cash transactions, facilitating click and collects, coordinating customer pickups from other stores, processing customer orders and transfer requests, as well as managing tasks such as staff sales, refunds, exchanges, and account sales.I guided customers through the application process for a Latitude Finance credit card, providing clear explanations of its benefits, including interest-free options and terms and conditions.Ensuring high digital receipt compliance among team members was a priority for me, optimizing customer interaction tracking and operational efficiency.I played a key role in team development through comprehensive training sessions on sales techniques, handling returns and exchanges, processing finance applications, and operational procedures. During peak seasons, I led recruitment efforts to onboard new staff members, ensuring a capable team capable of delivering exceptional customer service.

Working my way up to Store manager my duties involved managing daily operations including ordering stock and invoicing, daily walkthroughs for compliance checkups, staff recruitment, training and development, rostering, conducted stocktakes, administrative duties, and ensuring efficient back-of-house operations to support overall store function.

Managed front-of-shop operations including stock levels, merchandising, catalogue set-up, customer service, counter service & cash handling. Assisted in training staff and ensuring store appearance and inventory met company standards whilst also achieving my Certificate III in Community Pharmacy to assist with prescription drugs in the dispensary area.

I served as a frontline sales assistant in a dual-purpose hairdressing salon and retail shop. My responsibilities included maintaining store cleanliness and optimizing merchandise displays to attract and retain customers. I provided personalized guidance to address customers' haircare needs, recommending and selling products tailored to their requirements. Achieving KPIs and sales targets. Additionally, I supported salon operations during staff absences, ensuring continued high standards of customer service.

I served as a frontline sales assistant in a dual-purpose hairdressing salon and retail shop. My responsibilities included maintaining store cleanliness and optimizing merchandise displays to attract and retain customers. I provided personalized guidance to address customers' haircare needs, recommending and selling products tailored to their requirements. Achieving KPIs and sales targets. Additionally, I supported salon operations during staff absences, ensuring continued high standards of customer service.

Managed at a college salon, overseeing students in training, and ensuring they developed essential skills in a supportive learning environment.

Managed guest services at a bed and breakfast establishment, including bookkeeping, maintaining a welcoming phone manner and ensuring high standards of cleanliness for guest accommodations.

I worked as a kitchen hand in a busy takeaway store, my responsibilities included food preparation/cooking, dishwashing, and maintaining cleanliness. Simultaneously, I worked in the DVD hire section, assisting customers with rentals, organizing inventory, and ensuring a welcoming store environment.